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Quality of service
3.0 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
3.0 out of 5 rating
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Value
3.0 out of 5 rating
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Flexibility
3.0 out of 5 rating
The only main complaint I had from this vendor was with the decorating. I was told ahead of time that they have a decorator that is able to do everything for you, however I was never told that my family and I were not able to be there during set up to help and make sure things are the way I wanted. So the day before the wedding, we came to drop off our decorations and begin setting up, and were rudely told we had to leave because according to their policies, we were not allowed to stay and help. We talked to the supervisor and after much discussion, she ended up letting us stay. However, the entire time of setting up, the decorator was very rude to me and my family. With our help, we were able to get done with setup a half hour earlier than the decorator planned on! Overall, I loved the venue, I just wish they would have told me beforehand the rules of decorating, instead of all the stress it caused the day of.