Modern Romance Travel Reviews
Reviews
5.0 out of 5 rating
5.0 out of 5 rating
55 Reviews
100% recommend it
Awards
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![Ali]()
Ali H. Sent on 07/26/2023We love Modern Romance Travel!!
Melissa and the Modern Romance Travel team are fantastic!! We worked with them over the span of a year and a half (January 2022 to July 2023). First, they helped us find our destination resort in Cancun, Mexico for our wedding festivities. They listened to our preferences and presented us with several venue options. We are so grateful to have their expertise in the venue selection process. We are two brides and we had a Hindu wedding. Modern Romance Travel presented us with locations where we would feel safe as a same-sex couple. Next, we organized our room block with Modern Romance Travel, and they expertly helped us navigate through the room block contract and terms. Melissa and her team were so easy to communicate with throughout the whole process. They made it easy for our guests to reach out with questions about room reservations and they kept us up to date through an organized live spreadsheet with every guests' reservation. They were there every step along the way, providing support and care. We are very grateful to have worked with Modern Romance Travel. Our wedding would not have been the same without their expertise! Highly, highly recommend.Modern Romance Travel's reply:
Ali and Sonia- Your testimonial means the world to us, as it not only recognizes our efforts but also helps others gain confidence in choosing our services. We greatly value your feedback, and it serves as a powerful motivator for our team to continue striving for excellence. We take pride in having you as a valued client, and we are delighted to have had the opportunity to serve you. Please know that your happiness and joy are always at the forefront of our minds. Once again, thank you for taking the time to provide us with such a glowing review. We genuinely appreciate your support and look forward to serving you in the future. We are grateful for you !
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![Helen]()
Helen T. Sent on 11/11/2022Responsive and Proactive
Planning a wedding is already stressful enough and add in the complexity of doing a destination wedding can be quite overwhelming but the MR team was always responsive and proactive in ensuring things go smoothly. We booked Modern Romance Travel for our destination wedding in Los Cabos. Melissa and her team were great! Our guests found them very helpful and responsive when booking their rooms or about any questions they needed answered with regards to getting to MX. When there were some hiccups with the hotel/onsite coordinator, I came to Melissa with my concerns and she stepped in to help ensure the Management was informed and to let them know what issues I was having so that they could try to get some issues resolved. I appreciate her taking the time to get involved so that my concerns would not be brushed off. Her team was always responsive and helpful with everything leading up to our departure to our Destination . I definitely recommend having a travel coordinator for any destination wedding! -
Johanna A. Sent on 07/04/2022
Santos Wedding !!!
From start to finish Melissa has went above and beyond for Alvin and I. The time her and her team put in to make sure our destination wedding was perfect, not only did she exceed our expectations, she eliminated 99% of the planning stress! From assisting us with choosing our dream wedding.. to travel planning, to several meetings with resort communication delay, many concerns about Covid protocol…. to our final last few days. Melissa was extremely accommodating to all of our needs, answered all of our questions and truly was so amazing throughout the whole process. She was even on top of all communications during our whole stay at the resort wedding week. We had over 100 guests attend and ALL of our friends and family were so pleased with Melissa and her team. It was the best and easiest decision we made to be able to work with Melissa and will definitely keep referring and plan future travel arrangements with her!Modern Romance Travel's reply:
Thank you so much for your kind words, Johanna and Alvin. We really appreciate you taking the time out to share your experience with us. It means so much. It was an honor to help you plan your wedding. We count ourselves lucky for customers like you. We look forward to working with you again in the future! We wish you all the best!! A million Thanks!! -
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![Regina]()
Regina Sent on 07/10/2021Regina & Alfaz
We booked Modern Romance Travel for our destination wedding in Los Cabos. Aimee and Melissa were great! Our guests found them very helpful and responsive when booking their rooms or about any questions they needed answered. We loved that Melissa was very hands on and responsive whenever we reached out to her. She did the best in her ability to go above and beyond to keep my husband and I happy throughout the wedding planning process and also during our stay for the wedding! Thank you again, we appreciate all your help on making our dream wedding come together! 💕Modern Romance Travel's reply:
It was truly an honor to be a part of your happy ever after, R and A!! Reading this review makes us so happy and solidifies our love for helping couples plan their dream weddings. We loved working with the both of you. Thank you again for choosing us to help you plan your wedding. Thank you again for taking the time to write this review! Wishing you both the best in your new journey together! You two are such a beautiful couple and we love your photos!! -
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![Stephanie]()
Stephanie G. Sent on 05/06/2019Very responsive and efficient.
Thank you, Melissa, for all that you and your staff have done to make our wedding dreams come true, STRESS-FREE! I have highly recommended Modern Travel to all my close friends and family. She absolutely loves what she does!Modern Romance Travel's reply:
Thank you so much for taking the time to write this review ! I LOVED working with you and Matt! I am so happy for the both of you and wish you a lifetime of love and happiness!! -
![Monica]()
Monica M. Sent on 05/09/2019Best Experience ever!
Thank you for being so amazingly organized and for communicating so clearly and consistently. I had zero questions as your emails and docs where super detailed and the experience was one for the books!
Melissa and Aimee where terrific to work with! I will be working with them again in the very near future.
5/5 stars! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️Modern Romance Travel's reply:
Thank you so much Monica for this fantastic review! We truly appreciate loyal customers like you!! We are so happy that you had an amazing vacation!! -
![Rachel]()
Rachel C. Sent on 05/07/2019Great experience!
Our trip to Mexico was amazing! Everything was booked and paid for, so all we had to do was show up. Definitely would recommend.Modern Romance Travel's reply:
Thank you Rachel for the awesome testimonial!! We enjoyed working with you! We are so happy that you had a great time at the wedding!! -
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Ivan F. Sent on 11/06/2019
From this Wedding Photographer, THANK YOU for an amazing Experience
How could I forget to review this Amazing team!!!! Let me start off by saying that the staff here was incredibly accommodating and genuinely nice.
My team and I booked through them for our stay at Melia El Caribefor four days for the wedding of one of my client's. We are photographers and their wedding took place on May 31st, 2019.
Booking with them was easy and we had a shuttle pick us up at the airport. The check was in was easy and their staff speaks fluent English, though we speak Spanish as well. The day of the wedding, the staff had reserved a golf cart for our couple and my team to travel in.
Their on-site coordinator was a pleasure to work with and she let us in on all the good locations to shoot on site.
During our entire stay, we relied on them for all our needs. Even though we were here to "work", it felt like a vacation thanks to them:)Modern Romance Travel's reply:
Thank you so much for taking the time to write this incredible review! We value your opinion so much! And we LOVE LOVE your photos! They turned out amazing!! Thank you again!! -
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![Carlos]()
Jenny Sent on 11/15/2019Excellent travel agency and staff!
Modern Romance Travel Agency is amazing! My husband and I had the pleasure of working with Melissa Varela. She is very kind, patient and professional. Melissa was highly recommended by a dear friend who also had a beach destination wedding. For our wedding Melissa recommended Hard Rock Riviera Maya. We read the reviews, saw pictures and videos of hotel and vendors and fell in love. We are very grateful for her recommendation because we had a lovely one week stay and two wedding events, rehersal dinner followed by our wedding the next day. Melissa and the staff Aimee and Heidell are awesome. They provided great customer service, are very attentive and professional. They made us feel comfortable and stress free. Melissa and the girls went above and beyond to accomodate all of our and guest needs. They took care of our hotel reservations and transportation. Transportation was arranged for each guest from airport to hotel round trip. When arriving to Cancun airport we had a very nice SUV and chauffeur wating for us. Everything went smooth and we are so happy we chose Modern Romance Travel Agency to help us with our destination wedding. Thank you Melissa , Aimee and Heidell !!Modern Romance Travel's reply:
Thank you C and J for this fantastic review. We truly appreciate you taking the time to write this. We had so much fun helping you plan your wedding. We wish you all the best! Congratulations !!! Your photos look incredible! Thanks for sharing!! -
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![Michael]()
Michael V. Sent on 11/27/2019Modern Romance is there for you (and your guests!)
It’s sort of a miracle that we ended up with Modern Romance Travel because we originally did not envision a wedding outside of the Bay Area at the start, let alone going to another country, and now that it is all over, we do not regret the choice to have our wedding in Nuevo Vallarta! Much of this goes to the dedication and thoroughness that Melissa and her team at Modern Romance Travel. Melissa was extremely reliable and made the planning process SO easy for us. When we think about wedding planners, we think about the planners at the venue or someone who will help plan the event with you. But no one really talks about helping guests plan their travel experience and that is where Melissa comes in. Melissa was so integral in our planning because she was able to focus on the guest reservation experience. One of our guests commented to us that this was the first trip they ever planned where everything was set up for them. They just showed up and it was amazing!
We recognize the hard work that she does: being the point of contact between various resorts, couples and hundreds of guests at a time. She managed her stakeholders with poise and was very communicative with when she had updates. We appreciate her willingness to listen to our needs and transparency with what she is able to do and what is beyond her control. She is very timely and responsive to all of our questions (and we did have a lot). Her team is organized was diligent with following up with guests as the deadlines for payment were coming up. She was there from start to finish and also reachable via phone/email during the entire trip to ensure that all the guests were happy with their accommodations at the Hard Rock Hotel. We can’t thank Modern Romance enough! We are forever grateful for their partnership in making our dream wedding come true!
Modern Romance Travel's reply:
Wow!! We are so humbled by your amazing review!! It has been a pleasure to work with you two and your families. Thank you SO very much for taking the time to write this! It truly has been an honor to be a part of your happily ever after. We really appreciate your kind words. We wish you all the best!! -
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![Shana]()
Shana P. Sent on 11/07/2019Very Grateful!
Words cannot express my gratitude to Mellisa and her team at Modern Romance Travel. From the start in selecting venues, throughout the planning, and to the very end, Mellissa calmed my anxiety, was a trusted partner and expert problem solver through the process. I truly do not know what I would have done without her. She has excellent taste, is honest and transparent and has great relationships with the resort venues. She stayed two steps ahead of planning which alleviated a lot of potential stress. Most important, her kind and positive disposition made it an absolute please to work with her. I've had to through separation anxiety with the wedding being over, lol! I would absolutely recommend her without a second guess.Modern Romance Travel's reply:
OH Shana and Don, it was an absolute pleasure working with you both! I truly enjoyed helping you plan your destination wedding! It was an honor. Thank you you so much again for trusting us and choosing us for your special day! Thank you for your kind words. We appreciate you so much!! -
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![Falisha]()
Falisha K. Sent on 10/26/2019Great service!
Melissa and her team delivered excellent service.Modern Romance Travel's reply:
Thank you so much for choosing us to help you with your destination wedding! We enjoyed working with you and your family. -
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![Vince]()
Vince T. Sent on 05/03/2019So Helpful
A lot of times when I see people leave 5 star reviews across the board I worry, but let me share my experience with each category.
Quality of service: They did all the leg work. I bought my flight and didn’t worry about anything else.
Responsiveness: I’ve always booked my travel for my wife and I ourselves, so I had a ton of questions. I always received a response in a timely manner that put me at ease.
Professionalism: At every step of the way, I was emailed a reminder, was followed up with, and although I didn’t respond while on my trip, I was emailed to make sure I was having a great time and told to let them know if any problems came up so they can help fix it.
Value: Going on vacation, especially at a resort, should be stress free. But I was stress free the moment the process of planning this vacation started. I didn’t have to do anything besides have a great time.
Flexibility: This is what stood out to me the most. I made the mistake on the one thing I had to do and booked my flight a day before my reservations. I didn’t realize it until I received a reminder, a few days before I boarded the flight, for the documents I needed and transportation information. As soon as I emailed them about my mistake, they had a solution for me by the next day and was able to adjust my arrangements.
This is why I would recommend them to everyone.Modern Romance Travel's reply:
Thank you SO very much for taking the time to write this review! This really means so much and we truly appreciate your feedback. We are so happy you were stress free during your vacation! I am so happy you had a great time at the wedding! We really enjoyed working with you!! -
Shalunder Sent on 02/11/2019
A+ Wedding Travel agency
Modern Romance exceeded all of our expectations!! -
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![Jacquelynn]()
Jacquelynn Sent on 01/24/2019Melissa Provides the Perfect Partnership to Make Your Dreams Come True
Melissa’s partnership in planning my destination wedding was by far the BEST EXPERIENCE I could ever dream of . She thought of everything and was one step ahead of all the moving parts during the 2 years of planning. She made the wedding planning process absolutely stress free!!! You will feel her passion, excitement, and drive to make your vision come to life. I have and will continue to refer her to everyone I know, and dont know. And I am a lifetime client! There are no words to express my joy and gratitude! My wedding was better than I ever imagined it could be! Thank you Melissa!!Modern Romance Travel's reply:
Thank you so much J and M for this amazing review! We truly enjoyed working with you and your family. Thank you so much for your trust. It was an honor to be a part of your happily ever after. Truly and honor to work with you. You looked incredible on your wedding day!! -
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Andra Sent on 06/02/2018Melissa and her team at Modern Romance were fantastic to work with. They were responsive to our needs from start to finish, including getting us the best rates based on the number of rooms we thought we needed and getting extra or different room categories as our guest list developed. There was not a single time I did not get an immediate response to my emails or phone calls. We had an issue when we arrived at our hotel. Both Melissa and Aimee jumped immediately to our assistance, and I know Melissa was out of the country. Melissa also provided us with several great options and recommendations for a second resort for our honeymoon. I do not hesitate to recommend Modern Romance and will certainly use them again.
Modern Romance Travel's reply:
We really appreciate the feedback. Thank you also for taking the time to write the review.
I have truly enjoyed working with you! I wish you all the best and Congratulations again on tying the knot! I love your photo! You both look so happy! -
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