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Weddings

Knob Hall Winery Reviews

Knob Hall Winery

Knob Hall Winery

Clear Spring, MD
0.5 out of 5 rating, 1 Review
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Reviews

0.5 out of 5 rating
1 Review
  • Quality of service
    0.5 out of 5 rating
  • Average response time
    0.5 out of 5 rating
  • Professionalism
    0.5 out of 5 rating
  • Value
    0.5 out of 5 rating
  • Flexibility
    0.5 out of 5 rating
0% Recommended by couples
  • E
    Erin Sent on 06/21/2016
    0.5 out of 5 rating
    • Quality of service
      0.5 out of 5 rating
    • Average response time
      0.5 out of 5 rating
    • Professionalism
      0.5 out of 5 rating
    • Value
      0.5 out of 5 rating
    • Flexibility
      0.5 out of 5 rating
    Be wary. After booking the venue, we were asked to schedule a tasting to select the wines we would serve at the wedding. We were told we could do an open bar and have about five wines available for people to choose from and pay for what was used. On the day we went to do the tasting, we found out that the wedding planner who originally scheduled us for the tasting had abruptly quit the day before, had left no information about her couples/plans for their weddings/what had been paid or booked. They did not know we were coming, and there was one person working at the time. They asked if we could come back, but since it's not a short drive we opted to stay. We waited about a half hour for any kind of service and then got a rude, ignorant woman serving us named Lois. We selected the wines we wanted, but were told that we had to pay for what we thought we would use upfront and then be stuck with any extras. We explained that's not what we were told, and after some involvement from the owner were able to stick to the original plan. Originally, I was shown a lovely cottage-type location for the bridal party to change. When we re-visited, we were told that Argentinian interns were now staying there and we'd need to change in the owner's house. OK ... The day before the wedding, we were on site to finalize where the tables would be. We were told they were going to set them up that night. My mom went to the venue at 11 a.m. on the day of the wedding and absolutely NOTHING was done, and nobody was there. We had such an awful experience with Lois, who was so rude and awful to us that we asked that she not be working the day of the wedding. She was there. The entire time. We chose to ignore her ... Truly not enough room here to write about all of the crazy, awful things that Knob Hall did to try to ruin our day. The price is right, but with this customer service they won't be in the wedding business for long.
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