Recommended by 98%
User3438953 · 2+ years ago
My husband and I originally hired Valarie to help keep things running smoothly the day of our wedding. We wanted to be able to enjoy the day and not have to worry about a thing. During our first meeting, we also decided to get help coordinating the decor for our wedding. The planning process for the decor went well. Valarie was always prompt with replies to emails and phone calls. She set up meetings with our florist, and arranged for lighting, linens, and a photo booth.Sent on 08/03/2013
Sadly, our wedding day did not run as smoothly. The wedding day was the main reason we hired valarie and the service definitely fell short. I had a large spot on the back of my dress. I asked Valarie if she had anything to remove it. She said yes but never gave me anything to remove the spot. When we arrived at the reception hall early, my bridesmaids noticed that my father and siblings were not going to be seated at a table in the family section. One bridesmaid told Valarie three times and nothing was done to change it. When I mentioned it to Valarie she did fix it minutes before guests arrived. I then asked if there were any other mistakes and if so, we needed to fix them immediately. She said she didn't know because the seating chart was in her car.
Throughout the reception I was repeatedly approached by the staff of the facility to ask different questions. They were all things that we had covered with Valarie and we had to keep directing people to her. When it came time to do the bouquet toss I realized I had no toss bouquet even though it was ordered. When I asked Valarie were it was she just said she didn't know and did nothing to try to remedy the problem. There were several other things throughout the reception like candles that were never lit, a missing centerpiece on a guest table but there was one on the staff table, etc.
Erica · Married on 09/09/2018
My planner was very responsive. Lacked in execution.Sent on 09/18/2018
Kirkbrides's reply:Hello Erica,