Marisa P. Sent on 11/03/2020
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Quality of service
2.0 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
1.0 out of 5 rating
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Flexibility
4.0 out of 5 rating
Would have been wow, but overbilled.
My now husband and I had our wedding there a little over a week ago, and what was absolutely magical was completely ruined when we received the final bill and realized that we were grossly overcharged on our consumption bar.
We chose the Osprey Point Clubhouse and Kiawah (even though we are both from Denver) because my husband grew up going to Kiawah with his family, and since his father passed away a few years ago we wanted it to be in a place where we could feel his presence with us. The Osprey course was also his favorite course so we found it to be perfect.
Morgan, our KIGR contact was organized and professional, always willing and able to assist me in my requests leading up to the big day. Even when Covid hit she was there to assure me things were still ok and that the normally required minimums were not going to be enforced at this time. Everything went smoothly for the run through, the ceremony, the whole trip really! The staff were polite and everyone kept saying how wonderful and beautiful the whole thing and place was.
However, we received the final invoice last week and upon inspection our consumption bill was very clearly wrong. Having worked in the industry I know that this can happen when dealing with less reputable people, but I purposely had chosen a consumption bar because many in our group don't drink at all including the groom, so paying for the packages would have been throwing money down the drain. When I called out how ridiculous the bill was based on the number of people in attendance the only response I got was sorry but that's what the tally sheets say.
I know that Morgan is obviously limited in what she can do but truthfully this has completely soured what was an incredible and magical day. Now I will only remember the resort by how much we got ripped off. So word of caution to anyone looking to hold their wedding here, if you chose to do the pre-priced bar packages I have no doubt it will be amazing, but if you're trying to be more economical and not pay for those who aren't drinking (or who may only have 1 or 2) and do a consumption bar BE WEARY!! Also, be fully aware that even though shots are illegal to serve, the bartenders purposely circumvent that by serving drinks "neat", aka a shot by another name.
My now husband and I had our wedding there a little over a week ago, and what was absolutely magical was completely ruined when we received the final bill and realized that we were grossly overcharged on our consumption bar.
We chose the Osprey Point Clubhouse and Kiawah (even though we are both from Denver) because my husband grew up going to Kiawah with his family, and since his father passed away a few years ago we wanted it to be in a place where we could feel his presence with us. The Osprey course was also his favorite course so we found it to be perfect.
Morgan, our KIGR contact was organized and professional, always willing and able to assist me in my requests leading up to the big day. Even when Covid hit she was there to assure me things were still ok and that the normally required minimums were not going to be enforced at this time. Everything went smoothly for the run through, the ceremony, the whole trip really! The staff were polite and everyone kept saying how wonderful and beautiful the whole thing and place was.
However, we received the final invoice last week and upon inspection our consumption bill was very clearly wrong. Having worked in the industry I know that this can happen when dealing with less reputable people, but I purposely had chosen a consumption bar because many in our group don't drink at all including the groom, so paying for the packages would have been throwing money down the drain. When I called out how ridiculous the bill was based on the number of people in attendance the only response I got was sorry but that's what the tally sheets say.
I know that Morgan is obviously limited in what she can do but truthfully this has completely soured what was an incredible and magical day. Now I will only remember the resort by how much we got ripped off. So word of caution to anyone looking to hold their wedding here, if you chose to do the pre-priced bar packages I have no doubt it will be amazing, but if you're trying to be more economical and not pay for those who aren't drinking (or who may only have 1 or 2) and do a consumption bar BE WEARY!! Also, be fully aware that even though shots are illegal to serve, the bartenders purposely circumvent that by serving drinks "neat", aka a shot by another name.
