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Weddings

JWL Events & Decor Reviews

JWL Events & Decor

JWL Events & Decor

Honolulu, HI
3.9 out of 5 rating, 4 Reviews
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Reviews

3.9 out of 5 rating
4 Reviews
  • Quality of service
    3.9 out of 5 rating
  • Average response time
    3.9 out of 5 rating
  • Professionalism
    3.9 out of 5 rating
  • Value
    3.9 out of 5 rating
  • Flexibility
    3.9 out of 5 rating
75% Recommended by couples

Awards

4
  • Joy
    Joy S. Sent on 09/22/2022
    5 out of 5 rating
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    Thank you JWL Events & Decor

    Thank you so much Lee ❤️🥰 you and your team did an awesome job!
    People are still talking about how beautiful and fun our wedding was.
    Thank you ❤️, Thank you ❤️, Thank you ❤️!!!
  • M
    Monelia Sent on 12/10/2018
    5 out of 5 rating
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    Kualoa Ranch 7/20/18

    Lee was an amazing coordinator who had gone over and beyond to make sure my day was flawless. I would recommend her because she goes out of her way to ensure the planning up until the day is nothing but perfect and you simply won’t find another coordinator who is extremely organized and professional. She is easy to work with, very personable and down to earth. I loved working with her.
  • T
    Tracie Sent on 09/29/2016
    5 out of 5 rating
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    If anyone is planning any event in Hawaii, I would very highly recommend Lee Yonaoshi of JWL Events in Honolulu. She is the consummate professional. I am the mother of the groom and I needed help with the favor bags.I was in a panic because my online orders were giving me a lot of problems. My future daughter-in-law gave me her name and Lee responded so quickly. Lee made sure that I got what we needed with just a few days before the wedding day. I wished that I had known of her earlier in the planning stage of the wedding. She is so accommodating and flexible and has gone out of her way to assist me and made sure that our stay in Honolulu is enjoyable and stress-free. She found me an independent florist, Krystle Yago, who executed the floral arrangements we needed for the Rehearsal dinner and exactly as I wanted. Everyone at the dinner was exclaiming how beautiful they were. Lee even took time to meet up with me when she should have been spending time with her family. That's how flexible she was. The wedding ceremony, cocktails, reception along with the music and entertainment (we had hula dancers and fire-eating dancers just like any luau) was exceptional! It was so well executed that all our guests left the wedding event saying it was The Best Wedding they have ever attended. I wish Lee lives here in New York and I would work with her again. Lee is The Best! Awesome! Exceptional!
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  • L
    Laauli Sent on 12/26/2017
    0.5 out of 5 rating
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    My experience with Lee was short lived. My fiancé and I hired her after interviewing 3 wedding planners. Although Lee gave us confidence to trust her, and after paying her initial fee over $1100, not less than a month did we not only lose touch with her but I did not get a response of any sort. This was after numerous attempts via emails, texts, and phone calls to try to reach her in regards to wedding specifics. My fiancé and I do not live in Hawaii and we were under the impression that we could trust her. Long story short, I did not get my deposit back after no work was done, no website was created to help. Because no work was done I thought I thought I would get my deposit back. Again, Lee promised to let me know what she decided in regards to the deposit, and again, No response. I would not recommend Lee for anyone trying to have a wedding in Hawaii as she has been unprofessional and, at best, looks to have your best interest at heart.

    JWL Events & Decor's reply:

    Thank you for the feedback. I am very sorry the couple was unhappy with our services although very brief. We always strive to give our couples the best service possible.
    We were hired for only day of coordination regarding the couple’s March 2018 wedding. I even offered them a significant discount on our normal coordination rates. Their total rate was less than the $1,100 the groom noted in his review (not sure why he stated he paid $1,100). The nonrefundable retainer was half of the total rate. I followed up with the couple to review their contracts, but didn’t receive anything. I understood that the couple was out of pocket for a few months and assumed we would pick up when they were more situated and able to start planning. By the time I next heard from them, they were asking for a refund and said they decided to go a different direction. After speaking to the groom, I made the exception of refunding them their retainer and did so in October 2017. I didn’t hear anything else until this review. I again reached out to the groom who confirmed that they never received any check, and will be sending them another check once the stop payment goes through. I am disappointed that the couple decided on another route but still tried to work with them as best as possible. All of our other couples have had positive experiences with us, and that makes us happy. As with any feedback, though, we will continue to learn, enhance our services and make our couple’s experiences with us better and better!