-
Quality of service
1 out of 5 rating
-
Average response time
0.5 out of 5 rating
-
Professionalism
0.5 out of 5 rating
-
Value
3 out of 5 rating
-
Flexibility
1 out of 5 rating
My husband and I cannot in good faith recommend the Jessing Center and Mass Appeal Catering because of the negative experience we had with Sarah Selhorst and others with the company. I can’t go without saying that Sarah does make a good impression on a client to hook them into having their event at the Jessing Center location. However, I quickly realized the true work ethic of Sarah.
Not only is Sarah not easy to work with for event planning details, but she is also nearly impossible to reach for questions regarding details of said event. For example, Sarah took a trip to Argentina in April 2013 for several weeks. During this time, I emailed and called her to ask her a specific question regarding a question from a cake vendor. Sarah did not have an out of office voice message or automatic email reply and therefore after more than two weeks of no response, I assumed the absolute worst had happened. This did not occur. She claims to her father, the owner of the company, that she was returning emails and calls during this time but I did not receive any communication from her.
Furthermore, I asked Sarah if I could work with a different coordinator for the wedding reception because I was not impressed with her lack of communication or professionalism. Not only did Sarah not address my concern but she also took not action to better serve us as her client. My examples of poor customer service could continue further.In addition to the planning complications with Sarah, many items at our reception did not occur as requested.
In the end it was our family and friends that made our reception lots of fun, but working with Mass Appeal Catering, specifically Sarah Selhorst was the biggest stress of our wedding planning process.
My husband and I cannot in good faith recommend the Jessing Center and Mass Appeal Catering because of the negative experience we had with Sarah Selhorst and others with the company. I can’t go without saying that Sarah does make a good impression on a client to hook them into having their event at the Jessing Center location. However, I quickly realized the true work ethic of Sarah.
Not only is Sarah not easy to work with for event planning details, but she is also nearly impossible to reach for questions regarding details of said event. For example, Sarah took a trip to Argentina in April 2013 for several weeks. During this time, I emailed and called her to ask her a specific question regarding a question from a cake vendor. Sarah did not have an out of office voice message or automatic email reply and therefore after more than two weeks of no response, I assumed the absolute worst had happened. This did not occur. She claims to her father, the owner of the company, that she was returning emails and calls during this time but I did not receive any communication from her.
Furthermore, I asked Sarah if I could work with a different coordinator for the wedding reception because I was not impressed with her lack of communication or professionalism. Not only did Sarah not address my concern but she also took not action to better serve us as her client. My examples of poor customer service could continue further.In addition to the planning complications with Sarah, many items at our reception did not occur as requested.
In the end it was our family and friends that made our reception lots of fun, but working with Mass Appeal Catering, specifically Sarah Selhorst was the biggest stress of our wedding planning process.
