Janet G. · Married on 09/05/2020
So responsive to a special request!
James River Transportation did a great job getting our guests from the hotel to the wedding and back again. On time, polite, clean car and mini bus, everything was perfect. With just a week before the wedding they were able to honor a special request and take my husband (the father of the bride}, who was recovering from a serious illness, home after his dance with our daughter. Thank you so much for helping my husband enjoy our daughter's wedding and get home safely to rest!Sent on 09/25/2020
Elisabeth · Married on 09/15/2018
Wonderful and easy to work with from start to finish
My husband and I used James River Transportation as the transportation company for our wedding. We used them for two types of transportations; a coach bus for the attendees and one shuttle-limo for the wedding party.Sent on 12/24/2018
They were wonderful to work with. We had a few last minute changes and they were great with accommodating us. In addition, the driver of the limo waited for the wedding party so that we could all go change after the wedding and dropped us off at a nearby bar! That was not planned, but he was kind enough to work with us. Thank you guys! You were fantastic from start to finish!
Elizabeth · Married on 06/16/2018
JRT was easy to communicate with regarding our timeline, and was at every location that they needed to be early, ensuring that our guests were able to get to the ceremony, reception, and back to their hotels without issue. The drivers were extremely professional and communicated effectively with our day-of coordinator.Sent on 11/02/2018
Sarah · Married on 10/22/2016
We reserved two buses for our wedding, to take our guests to and from the venue. The buses were on time, clean, and were just right for the number of guests we had. Our contacts were speedy in getting back to us about questions and timelines. We would recommend James River Transportation to anyone looking to hire some transportation for a wedding.Sent on 11/09/2016
Morgan · Married on 10/08/2016
JRT is timely was timely and professional. They met all of our wedding day transportation needs and acted as if there was not a hurricane happening on our wedding day. Would recommend to any bride or groom or anyone in need of transportation services in the Richmond area!Sent on 12/05/2016
Aine · Married on 06/20/2015
James River provided our shuttle service to and from the venue and did an excellent job. They are timely, responsive and really helped make sure our guests were safe and comfortable. Thanks for all you do!Sent on 07/10/2015
Brittany · Married on 07/26/2014
Exactly what we were promised! Very happy, they were on time and very polite.Sent on 09/01/2014
Andrea · Married on 05/26/2013
We had a great driver on our wedding day!! He allowed us to keep my wedding dress & the bridesmaid dresses in the limo while we got our hair & make-up done. We also had a fun time in the limo and they offered champagne glasses.Sent on 08/11/2013
James River Transportation's reply:Thank you for rating us on Wedding Wire, Andrea. We are pleased that our driver, customer service, amenities, and overall experience were to your liking on your special day!
User3728772 · 2+ years ago
Over a 3-day period we used small van, exec coach for events then Town Car for getaway (good value there). Great service. One driver unsure of directions, so that was a little blip, but overall would use them again for sure. So courteous.Sent on 12/11/2013
James River Transportation's reply:Thank you for your feedback; we have noted your comment. We appreciate your business & hope to work with you again should the need arise!
Elysa · Married on 08/31/2018
Wedding shuttle and limo
They provided us with transportation shuttle from both of our hotels to the wedding venue. They were suppose to pick me (the bride) up first to drop off but when no one was outside they left to the next hotel. I was not happy about this but fortunately I had assigned someone to this and they took care of it, before I even knew about it, and had the shuttle back to me within 10 mins. Other than that they were great. The quality of their vehicles were great. I just wished we used our limo longer. Overall, our experience was good.Sent on 02/21/2019
Cason · Married on 09/01/2018
After booking with James River Transportation for two 55+ person chartered motor coaches for my wedding, they performed a site visit. They took photos, and said all looked good to them. I put down a deposit on each motor coach. Prior to the final payment date, and a month before my wedding, I reached out to see if they needed additional info from me, or if they would just directly withdraw the remainder I owed. I was then informed the charters were CANCELED. James River Transportation had not provided written documentation stating that the contract was canceled, never told my venue's point of contact at the site visit, and never refunded my deposit: how would I ever know that they canceled? Only when I pointed this out did they spring into action to return my deposit (which they would have kept as they had for the last six months since they "canceled" with me). A negative experience leaving me high and dry, scrambling to find a new transportation company less than a month before my holiday weekend wedding. I do appreciate that the president of the company responded to me, and let me know that he admits that there was "VERY poor communication" on his company's part.Sent on 08/03/2018
Brittany · Married on 11/12/2016
Did not respond to two request regarding booking even after looking at request (shows when someone reads the messages). Would not recommend their services.Sent on 09/24/2016
Emily · Married on 04/12/2014
I had a contract with James River Transportation for a shuttle bus from the hotel to my wedding and back again. Their representative was not responsive and did not always return my mom's calls and emails. My mom had to repeatedly call to confirm things with her and make changes. Service was poor. On the day of my wedding the shuttle did not show up at the hotel. The dispatcher just never sent the shuttle. My guests had to quickly hop into their cars or a taxi to get to the wedding. One group did not make it and missed the beginning of our ceremony. I would NEVER recommend this company to any one for any event.Sent on 04/28/2014