Weddings

Hyatt Regency Houston Reviews

Hyatt Regency Houston

Hyatt Regency Houston

Houston, TX
Rating 3.7 out of 5, 5 Reviews
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5 Reviews

Rated
3.7
out of 5.0
Recommended by 74% of couples
  • Quality of service
    Rating 3.8 out of 5
  • Average response time
    Rating 3.8 out of 5
  • Professionalism
    Rating 3.8 out of 5
  • Value
    Rating 4 out of 5
  • Flexibility
    Rating 3.2 out of 5

Awards

  • 5
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  • User1984490 2+ years ago
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5
    Very good service with attention to detail.
  • B
    Brittany Married on 11/02/2013
    Rating 4.5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 2.5 out of 5
    Veronica S., our wedding consultant at the Hyatt Regency in downtown Houston, was wonderful!!! She was very responsive to emails and phone calls. Veronica and the staff on the evening of the reception were polite, professional and attentive. Regency ballroom was beautiful and classy.

    Great prices on the food choices. I received many compliments on how good the food was.

    The reason for the flexibility review is due to the alcohol prices and choice of packages; however, their choices are very much in line with other venues so its to be expected when you choose a hotel for a wedding reception.

    I would highly recommend the Hyatt Regency for a wedding reception.
  • J
    Joe Married on 07/03/1979
    Rating 4.3 out of 5
    • Quality of service
      Rating 4.0 out of 5
    • Responsiveness
      Rating 4.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 4.0 out of 5
    • Flexibility
      Rating 4.5 out of 5
    Great place to have a wedding reception. The ballroom is even great for the actual wedding. Lobby is beautiful, building is beautiful, and staff is outstanding.
  • H
    Farrah Married on 07/02/2006
    Rating 3.8 out of 5
    • Quality of service
      Rating 4.0 out of 5
    • Responsiveness
      Rating 4.0 out of 5
    • Professionalism
      Rating 3.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 3.0 out of 5
    They were good... Our sweet was wonderful! The hall looked great! But, since we had an overage of people they had to bring in extra tables, they were not very happy about this, and about half way through the reception the consultant at hand for the reception walked up to my dad asking him to sign a new bill... AT THE RECEPTION! IN FRONT OF EVERYONE! I am sure this could have waited... not very professional. Thats about it... not bad other than that though.
  • A
    Anonymous P. Married on 12/19/2020
    Rating 1 out of 5
    • Quality of service
      Rating 1.0 out of 5
    • Responsiveness
      Rating 1.0 out of 5
    • Professionalism
      Rating 1.0 out of 5
    • Value
      Rating 1.0 out of 5
    • Flexibility
      Rating 1.0 out of 5

    Horrible experience

    Unresponsive, we have been wanting to push our wedding date to 2021, and we are unable to because of this hotels unresponsiveness. Many people in the Houston area who have had 2020 weddings planned have easily worked with their venues to push dates. Hyatt Regency has been unprofessional, unresponsive, and has been lying about dates for 2021 that they have available. They are prioritizing all 2021 clients and is pushing 2020 clients to the side who are worried. Would not recommend. Find any other Houston venues/hotel. This is not a good hotel to work with. Covid has already destroyed my wedding and this hotel is making this the worst experience of my life.