Holland Park West Reviews

Reviews

• Jessica Sent on 10/28/2020
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Don't look anywhere else!!!

  I love Holland Park West!! When choosing a venue to have your wedding in Fresno, there are so many places to pick from. I knew even before I started planning my wedding that Holland Park West was the place for me. Not only are the owners amazing, the staff is incredible and honestly I have been to many weddings at other venues in the area and the grounds at Holland Park West can not be beat. I can't thank Holland Park West enough for all the hard work they put in to make my wedding day the best day of my life. The owners did everything they could to uphold COVID restrictions, while also giving us the day we dreamed of. I am thankful for the restrictions because it made our guests feel safe and allowed them to enjoy their night as much as we did.

  I love Holland Park West!! When choosing a venue to have your wedding in Fresno, there are so many places to pick from. I knew even before I started planning my wedding that Holland Park West was the place for me. Not only are the owners amazing, the staff is incredible and honestly I have been to many weddings at other venues in the area and the grounds at Holland Park West can not be beat. I can't thank Holland Park West enough for all the hard work they put in to make my wedding day the best day of my life. The owners did everything they could to uphold COVID restrictions, while also giving us the day we dreamed of. I am thankful for the restrictions because it made our guests feel safe and allowed them to enjoy their night as much as we did.
• Tori Sent on 11/02/2021
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Beautiful Amazing

  This venue is a hidden gem tucked in a little Oasis in Fresno. Everyone was so surprised when they entered the park. It is beautifully manicured, has amazing amenities, and has great food. The waterfalls, rock dance area, and the covered ceremony site all were very unique and we had never seen anything like it anywhere else in The Central Valley. It was such a blessing to have such helpful staff and the management made it really easy with their recommendations. The pictures for our event turned out beautiful, of course. I couldn't recommend this place enough.

  This venue is a hidden gem tucked in a little Oasis in Fresno. Everyone was so surprised when they entered the park. It is beautifully manicured, has amazing amenities, and has great food. The waterfalls, rock dance area, and the covered ceremony site all were very unique and we had never seen anything like it anywhere else in The Central Valley. It was such a blessing to have such helpful staff and the management made it really easy with their recommendations. The pictures for our event turned out beautiful, of course. I couldn't recommend this place enough.
• Coryna Sent on 11/17/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
  • Value
    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  Everything we dreamed of

  The owners are very pleasant and helpful, had a list of prefered vendors which helped us out alot. The site is beautiful, is truely a hidden treasure would recommend to everyone I know in the Valley getting married. Price was best we could find. The food was amazing, everyone loved it.

  The owners are very pleasant and helpful, had a list of prefered vendors which helped us out alot. The site is beautiful, is truely a hidden treasure would recommend to everyone I know in the Valley getting married. Price was best we could find. The food was amazing, everyone loved it.
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• User1852978 Sent on 07/17/2018
  5 out of 5 rating

  5.0
  • Quality of service
    5 out of 5 rating
    5.0
  • Average response time
    5 out of 5 rating
    5.0
  • Professionalism
    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
  • Flexibility
    5 out of 5 rating
    5.0

  What a beautiful oasis in the middle of Fresno. They have beautiful water features, amazing food, and they were a joy to work with. We couldn't be happier with our event. We will definitely hold more events there in the future. This property is a MUST SEE for anyone planning an event!

  What a beautiful oasis in the middle of Fresno. They have beautiful water features, amazing food, and they were a joy to work with. We couldn't be happier with our event. We will definitely hold more events there in the future. This property is a MUST SEE for anyone planning an event!
• Debbie Sent on 11/10/2017
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  The owners are fabulous and accommodating.

  The owners are fabulous and accommodating.
• Ralph Sent on 10/31/2016
  5 out of 5 rating

  5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  Spectacular place. Great for photos for those who are selfie king or queens lol. But this place is magnificent couldn't have gotten a better place. The park itself looks gorgeous with the waterfalls and ponds . And their food is just yummmy. Our guests gave me nothing but good vibes about the food.

  Spectacular place. Great for photos for those who are selfie king or queens lol. But this place is magnificent couldn't have gotten a better place. The park itself looks gorgeous with the waterfalls and ponds . And their food is just yummmy. Our guests gave me nothing but good vibes about the food.
• Laura Sent on 12/05/2014
  4.8 out of 5 rating

  4.8
  • Quality of service
    4.5 out of 5 rating
    4.5
  • Average response time
    4.5 out of 5 rating
    4.5
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0
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    5 out of 5 rating
    5.0

  Beautiful grounds
  Great service
  

  Beautiful grounds
  Great service
  
• Mao Sent on 01/15/2024
  1 out of 5 rating

  1.0
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    1 out of 5 rating
    1.0
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    1 out of 5 rating
    1.0
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    1 out of 5 rating
    1.0
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    1 out of 5 rating
    1.0
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    1 out of 5 rating
    1.0

  BEWARE of this place

  Beware of this place. I recently had my wedding here and it was a nightmare. Warning, this is a lengthy review.
  
  There is a lot of turn over with their staff, so in the one year of planning my wedding, I dealt with 4 different girls. The first girl, Leisa, hated her job or something and didn’t want to work so she told us things that were untrue like we were not allowed to have any outside alcohol and that we had to be off the property by 10pm on a Saturday. Both are not true because the contract states we can bring in our own bottles for a corkage fee, and we must be off the property by midnight (depending on the time we started), not 10pm.
  
  The second girl, Sonia, was very kind and helpful so I had high hopes of a smooth wedding with her. She ended up leaving, and a third girl, Desiree, entered into the picture. Desiree was kind and tried to be helpful but there seemed to be some pushback with management. The fourth girl, Mari, I met once, and she was the one working the night of my wedding.
  
  They do not offer tastings of all their food, only tastings when events happen, so you get to taste only what other customers have chosen for their food. We did two tastings, and it wasn’t much different other than the meat served. We originally tried their prime rib, and it was so tough and overcooked. I couldn’t swallow the prime rib without drinking water to help it go down. So, we had a second tasting to try the tritip and it was better. We ended up choosing the tritip for our wedding. As far as appetizers go, we got to try the stuffed mushrooms and cheese and crackers. We ended up choosing the stuffed mushrooms and just blindly chose the eggrolls and goat cheese crostini. Had I known that the eggrolls and goat cheese crostini tasted the way they did, I would not have chosen them. Not being able to taste the majority of food they offer was a big downside.
  
  When it came time for our rehearsal, Desiree was on vacation, and no one opened the gates for us. We had a line of cars waiting to enter and thankfully we hired the resident DJ, Frank, who we contacted, and he let us in. Desiree says that Frank knew to let us in, but that’s untrue because of his reaction and him actually telling us that night that he had no idea. She also said that the only role of HPW staff during rehearsal is to open the gates. That being the case, there’s nobody to help guide you through the way you’re supposed to walk down the aisle or answer questions for you, unless you hire DJ Frank.
  
  Desiree was also out during our wedding, so the fourth girl who we met once, was the one working the night of our wedding. So many things went wrong. They didn’t set up all our tables and despite one of my vendors telling them BEFORE the wedding started to add the extra table, HPW staff ignored it and did not set it up. This led to our 90-year-old great aunt to be seated under the pagoda away from the rest of our wedding guests. She had to walk all the way to the pavilion to do table dash pictures (that’s when we realized they screwed up our tables). HPW’s lack of care to fix this when notified before the wedding started is a big slap in the face to us.
  
  We had a traditional roasted pig which HPW knew of and approved. However, my coordinator had to fight for space for our roasted pig as the chef refused to make room for it on the buffet table or elsewhere. They also would not let her put our noodle bar in an area where there was clearly space for it (again, they knew of it and approved it prior to the wedding). She had to fight for that, too. They also did not give us the noodle bar table that we confirmed with them. Instead, they put the hot water next to the coffee and coffee cups, so there was no room for my coordinator to set up the noodle bowls. She had to squeeze the bowls in between the coffee and water dispenser where there was barely any room. It looked so horrible and tacky. To add, there weren’t enough napkins in the color I chose and my coordinator had to choose different color napkins for the remaining tables last minute.
  
  They also did not cut our cake like the package we purchased states. They made excuses that did not make sense as to why they did not cut our cake. Our cake ended up being trashed and no one got to eat it.
  
  HPW also charged us for bar drinks that we did not host. They also charged us for wine but we brought our own wine and were only to be charged corkage fee. It was an ordeal trying to get them to refund us the appropriate amount. In the end, they only refunded us less than half of what they should have because they said that our guests would have ordered other $9 drinks we hosted, which is untrue. Who is to say they would not have ordered a beer (cheaper than $9) or soft drink instead?
  
  Holland Park West made over $25,000 off my wedding, and the lack of care we received is shocking. When I brought up how much money they made off us, they stated that they did us a favor for not charging us the original larger number of guests in the “ESTIMATED…” section of our contract. Leisa originally told us that that number listed in the estimated section is not anything we’re tied to, and we will only be charged for the total amount of guests when we give them the final count two weeks prior to our wedding date. The contract also states that it is an estimate. To threaten us with the comment of saying they could have charged us that amount instead, and did us a favor by not doing so, is sleezy.
  
  I regret wholeheartedly having my wedding here. It’s simply too much money and too much of a big day to have them not care and ruin your wedding, and proceed to give you troubles after the wedding.
  

  Beware of this place. I recently had my wedding here and it was a nightmare. Warning, this is a lengthy review.
  
  There is a lot of turn over with their staff, so in the one year of planning my wedding, I dealt with 4 different girls. The first girl, Leisa, hated her job or something and didn’t want to work so she told us things that were untrue like we were not allowed to have any outside alcohol and that we had to be off the property by 10pm on a Saturday. Both are not true because the contract states we can bring in our own bottles for a corkage fee, and we must be off the property by midnight (depending on the time we started), not 10pm.
  
  The second girl, Sonia, was very kind and helpful so I had high hopes of a smooth wedding with her. She ended up leaving, and a third girl, Desiree, entered into the picture. Desiree was kind and tried to be helpful but there seemed to be some pushback with management. The fourth girl, Mari, I met once, and she was the one working the night of my wedding.
  
  They do not offer tastings of all their food, only tastings when events happen, so you get to taste only what other customers have chosen for their food. We did two tastings, and it wasn’t much different other than the meat served. We originally tried their prime rib, and it was so tough and overcooked. I couldn’t swallow the prime rib without drinking water to help it go down. So, we had a second tasting to try the tritip and it was better. We ended up choosing the tritip for our wedding. As far as appetizers go, we got to try the stuffed mushrooms and cheese and crackers. We ended up choosing the stuffed mushrooms and just blindly chose the eggrolls and goat cheese crostini. Had I known that the eggrolls and goat cheese crostini tasted the way they did, I would not have chosen them. Not being able to taste the majority of food they offer was a big downside.
  
  When it came time for our rehearsal, Desiree was on vacation, and no one opened the gates for us. We had a line of cars waiting to enter and thankfully we hired the resident DJ, Frank, who we contacted, and he let us in. Desiree says that Frank knew to let us in, but that’s untrue because of his reaction and him actually telling us that night that he had no idea. She also said that the only role of HPW staff during rehearsal is to open the gates. That being the case, there’s nobody to help guide you through the way you’re supposed to walk down the aisle or answer questions for you, unless you hire DJ Frank.
  
  Desiree was also out during our wedding, so the fourth girl who we met once, was the one working the night of our wedding. So many things went wrong. They didn’t set up all our tables and despite one of my vendors telling them BEFORE the wedding started to add the extra table, HPW staff ignored it and did not set it up. This led to our 90-year-old great aunt to be seated under the pagoda away from the rest of our wedding guests. She had to walk all the way to the pavilion to do table dash pictures (that’s when we realized they screwed up our tables). HPW’s lack of care to fix this when notified before the wedding started is a big slap in the face to us.
  
  We had a traditional roasted pig which HPW knew of and approved. However, my coordinator had to fight for space for our roasted pig as the chef refused to make room for it on the buffet table or elsewhere. They also would not let her put our noodle bar in an area where there was clearly space for it (again, they knew of it and approved it prior to the wedding). She had to fight for that, too. They also did not give us the noodle bar table that we confirmed with them. Instead, they put the hot water next to the coffee and coffee cups, so there was no room for my coordinator to set up the noodle bowls. She had to squeeze the bowls in between the coffee and water dispenser where there was barely any room. It looked so horrible and tacky. To add, there weren’t enough napkins in the color I chose and my coordinator had to choose different color napkins for the remaining tables last minute.
  
  They also did not cut our cake like the package we purchased states. They made excuses that did not make sense as to why they did not cut our cake. Our cake ended up being trashed and no one got to eat it.
  
  HPW also charged us for bar drinks that we did not host. They also charged us for wine but we brought our own wine and were only to be charged corkage fee. It was an ordeal trying to get them to refund us the appropriate amount. In the end, they only refunded us less than half of what they should have because they said that our guests would have ordered other $9 drinks we hosted, which is untrue. Who is to say they would not have ordered a beer (cheaper than $9) or soft drink instead?
  
  Holland Park West made over $25,000 off my wedding, and the lack of care we received is shocking. When I brought up how much money they made off us, they stated that they did us a favor for not charging us the original larger number of guests in the “ESTIMATED…” section of our contract. Leisa originally told us that that number listed in the estimated section is not anything we’re tied to, and we will only be charged for the total amount of guests when we give them the final count two weeks prior to our wedding date. The contract also states that it is an estimate. To threaten us with the comment of saying they could have charged us that amount instead, and did us a favor by not doing so, is sleezy.
  
  I regret wholeheartedly having my wedding here. It’s simply too much money and too much of a big day to have them not care and ruin your wedding, and proceed to give you troubles after the wedding.
  

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