Holiday Inn & Suites - Council Bluffs I-29 Reviews
Holiday Inn & Suites - Council Bluffs I-29
Council Bluffs, IA4.8 out of 5 rating, 8 Reviews
4.8
8 Reviews
Reviews
4.8 out of 5 rating
4.8 Excellent
4.8 out of 5 rating
8 Reviews
95% recommend it
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Quality of service 4.8 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.8 out of 5 rating
Awards
8
Weddingwire
4.8/5
8 reviews
Google
4.2/5
1373 reviews
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Patricia O. Sent on 04/28/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Bridal Shower
I worked with Sara Starr in setting up a bridal shower for a family member. We discussed my thoughts and ideas and she listened and made suggestions. Everything came out wonderfully and the bride was extremely happy. We received nothing but positive remarks about the room setup, the food and the facilities. I would use the facility again and I would definitely recommend it to others.I worked with Sara Starr in setting up a bridal shower for a family member. We discussed my thoughts and ideas and she listened and made suggestions. Everything came out wonderfully and the bride was extremely happy. We received nothing but positive remarks about the room setup, the food and the facilities. I would use the facility again and I would definitely recommend it to others.Holiday Inn & Suites - Council Bluffs I-29's reply:
Thank you for taking the time to provide a review of our services, Patricia! We greatly appreciate the wonderful feedback and will pass along to Sara and our team. -
Quality of service
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Sabrina P. Sent on 04/18/20225 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Perry wedding
Sara was a delight to work with! She did an amazing job at being attentive and helpful with our wants and needs. Couldn’t of asked for a better experience.Sara was a delight to work with! She did an amazing job at being attentive and helpful with our wants and needs. Couldn’t of asked for a better experience. -
Quality of service
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Amanda Sent on 06/19/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Wedding Reception AWESOME!!
The staff and management were easy to work with, understanding and met our needs in every aspect. Food was delicious and the room was decorated beautifully for us. We were very impressed with this venue. Our guest still talk about it.The staff and management were easy to work with, understanding and met our needs in every aspect. Food was delicious and the room was decorated beautifully for us. We were very impressed with this venue. Our guest still talk about it.Holiday Inn & Suites - Council Bluffs I-29's reply:
Thank you so much for your time and review. It was so great to work with you and your family! Best wishes for the future! -
Quality of service
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User2974381 Sent on 02/14/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Worked with Selena very accommodating and professional. She is easy to reach when you need her. Hotel comes with decorations so no need to spend extra money on it.Worked with Selena very accommodating and professional. She is easy to reach when you need her. Hotel comes with decorations so no need to spend extra money on it. -
Quality of service
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User2341923 Sent on 09/29/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Could not say enough good things about this place. They even hooked us up with a jacuzzi on our wedding night for the same price as everyone else was paying. The breakfast buffet is on point with the options they have and they even gave us a late night check in which put so much stress off of our shoulders. Would recommend them to anyone who is thinking about a place to stay.Could not say enough good things about this place. They even hooked us up with a jacuzzi on our wedding night for the same price as everyone else was paying. The breakfast buffet is on point with the options they have and they even gave us a late night check in which put so much stress off of our shoulders. Would recommend them to anyone who is thinking about a place to stay. -
Quality of service
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User1757887 Sent on 08/10/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This place was amazing! I had hardly any work I had to put in and they were so patient and flexible with us! Annie was on top of everything and really sweet. Her assistant was awesome as well, but ai didn't work with her as much. The food was great, the staff was professional and helped to clean up, and they even gave us a room that morning to open gifts. So so happy we went with them!!!This place was amazing! I had hardly any work I had to put in and they were so patient and flexible with us! Annie was on top of everything and really sweet. Her assistant was awesome as well, but ai didn't work with her as much. The food was great, the staff was professional and helped to clean up, and they even gave us a room that morning to open gifts. So so happy we went with them!!! -
Quality of service
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Ashley W. Sent on 09/11/20214.2 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Great service
Jessica was very responsive and flexible! This hotel was able to do everything we asked of them.Jessica was very responsive and flexible! This hotel was able to do everything we asked of them. -
Quality of service
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Erin Sent on 10/25/20193.8 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Our wedding day
I would definitely recommend from overall experience. Our event coordinator was awesome, accomodating, flexible, and willing to help us out with ANYTHING! Everything leading up to was great and what we wanted. They worked with us on room situations. She made sure that everything was set up for our day to be a success. The set up of the room was great and timely, everything was available for us to complete setup and when it came time to close up they helped out with this.
Now the downfall of the night/stay was that the bridal suite had stain and such on walls and the bathroom door didnt close. The staff during the reception was rude and picking up plates/drinks prior to our guests finishing. The night staff yelled at some of our guests for needing to get to their rooms because of being loud but showing very little professionalism.
Overall though the night was what we wanted and it came together nicely. I will give Serena kudos as she was amazing.....just wish she could have been there!! 🤗I would definitely recommend from overall experience. Our event coordinator was awesome, accomodating, flexible, and willing to help us out with ANYTHING! Everything leading up to was great and what we wanted. They worked with us on room situations. She made sure that everything was set up for our day to be a success. The set up of the room was great and timely, everything was available for us to complete setup and when it came time to close up they helped out with this.
Now the downfall of the night/stay was that the bridal suite had stain and such on walls and the bathroom door didnt close. The staff during the reception was rude and picking up plates/drinks prior to our guests finishing. The night staff yelled at some of our guests for needing to get to their rooms because of being loud but showing very little professionalism.
Overall though the night was what we wanted and it came together nicely. I will give Serena kudos as she was amazing.....just wish she could have been there!! 🤗Holiday Inn & Suites - Council Bluffs I-29's reply:
Erin,
Thank you so much for your feedback. It was great to work with you all! We are very happy to hear that you would recommend us based on your overall experience! Recommendations are very important to us and we sincerely thank you for yours! We are very sorry for the issues you mentioned with our team. We have addressed these items with the proper departments to ensure that they do not happen again. It is not our standard of service and your feedback has assisted us in providing us with some additional training.
Congratulations on your marriage and thank you for allowing us to share in your special day.
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Quality of service
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