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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
Shelly Marzano was very responsive to every need throughout my year of planning our wedding reception. She always made herself available for us if we wanted to stop in and see the ballroom, deliver items and also by email whenever I would correspond with her. There was no request too large or too small for her. The day of the wedding, when I walked into the foyer and ballroom for the first time that evening, it was breathtaking. Very beautiful! Treated my husband and I like a king and queen for the night. The servers treated not only the bridal party with the utmost respect but the guests as well. All I had to do was walk by someone who worked there that evening and they were asking if I needed anything. Shelly was present during the event and made sure that everything went smoothly. Most of our family was from out of town and they accommodated their need to stay with an appreciated discount for being a guest at our wedding. The day of the wedding we needed a place to do our hair and makeup, get dressed and prepare for the ceremony. At last minute notice, they provided us with a conference room, supplied with refreshments. It was an excellent decision using this venue and I recommend them to everyone!
Shelly Marzano was very responsive to every need throughout my year of planning our wedding reception. She always made herself available for us if we wanted to stop in and see the ballroom, deliver items and also by email whenever I would correspond with her. There was no request too large or too small for her. The day of the wedding, when I walked into the foyer and ballroom for the first time that evening, it was breathtaking. Very beautiful! Treated my husband and I like a king and queen for the night. The servers treated not only the bridal party with the utmost respect but the guests as well. All I had to do was walk by someone who worked there that evening and they were asking if I needed anything. Shelly was present during the event and made sure that everything went smoothly. Most of our family was from out of town and they accommodated their need to stay with an appreciated discount for being a guest at our wedding. The day of the wedding we needed a place to do our hair and makeup, get dressed and prepare for the ceremony. At last minute notice, they provided us with a conference room, supplied with refreshments. It was an excellent decision using this venue and I recommend them to everyone!