Hilton Waikoloa Village Reviews

28 | Waikoloa, HI
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28 Reviews for Hilton Waikoloa Village

Recommended by 91%

28
WeddingWire Couples' Choice Awards 2015 Winner

4.5 out of 5.0
  • Quality of service 4.6
  • Professionalism 4.6
  • Flexibility 4.5
  • Value 4.5
  • Average response time 4.6

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  • M

    Moon · Married on 06/10/2006

    3.0
    • Quality of service:
      3.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      4.0
    • Professionalism:
      2.0

    Hair - the hairdresser was fabulous.
    Makeup - Really curteous and tries to please but had difficulty with asian faces (which was really weird because this was Hawaii).
    Flowers - their vendor florist did a great job and helped me shave off alot of cost
    Photography - their vendor photographer did a satisfactory job. Knew all the good locations and timing of sunsets, etc.
    Videographer - sigh, sigh, sigh...horrible!! The video came out as if it was a travel video for the Hilton Waikoloa. Also we can barely hear the vows, can't even hear the harp and flute during the procession. They didn't bother with any comments by guests, only views of the Venue, the hotel and the actual wedding vows were videoed!!
    DJ - was great and really receptive to what we wanted. However, a couple friends had difficulty tracking him down before the party began in order to set up music for the slideshow.
    Wedding Cake - okay...the fondant was a bit bumpy.
    Wedding Coordinator - I had Kai as my wedding coordinator and she is a very pleasant nice woman to work with...however on the wedding day, she didn't let me know to come down early for photos with friends and family so the wedding started late, she also didn't bother to show or usher guests to the reception site. Instead, she was sitting on one of the ceremony chairs resting!!! Then, she vanished! She told one of my guests that she is calling it a day and going home!! I was not informed that she would be leaving the party!
    Catering - The food was really good. However, they do not do tastings. The chocolate conch shell dessert was enormous!! Good but HUGE!!!! However they did the most horrid thing!! The two most important tables - the family tables were not served any Wedding cake!!! Nor did they bring up part of the leftover cake to the hotel room as they said they would.
    Billing - it took a few weeks for the final cost (do to open bar) to be settled, then they didn't get back to us with questions we had regarding how the billing and charges were handled.

    In other words - Hilton itself had a huge problem with logistics!

    Sent on 11/02/2007
  • A

    Heather · Married on 05/30/2009

    2.2
    • Quality of service:
      3.0
    • Responsiveness:
      2.0
    • Value:
      2.0
    • Flexibility:
      1.0
    • Professionalism:
      3.5

    We used the Hilton Waikoloa Village for our destination wedding. While the resort and location are absolutely stunning, the service and prices are not so nice. In planning a destination wedding, having a good wedding planner is key, and the lack of responsiveness and few, over-priced wedding package options made for a difficult time. Our planner didn't seem to know what she was doing and forgot to book a guitarist for our day-of ceremony. She also called to ask the same questions of which (flowers, cake, music, etc.) options we wanted around five different times.

    The photographer was absolutely amazing and gave us some very beautiful memories. The photography/videography company got us our video and proofs within 3 days which was perfect for our reception back home.

    The salon was expensive, over $100 for a bridal updo and $85 for each bridesmaid, but the stylist was fabulous and did a great job on everyone.

    The florist did not give us what we wanted and the nearly $300 bouquet only had 5 orchids and a giant bow. We were very disappointed and even supplied a picture of what we were looking for. It's possible the planner didn't supply her with the images. The leis requested were perfect - definitely a specialty of theirs.

    The cake was not good and not worth the price. However, you are forced to get it in the wedding packages that are not flexible.

    Overall, we would recommend this hotel for a honeymoon but not for your wedding ceremony. Save your money.

    Sent on 06/18/2009
  • M

    Michelle · Married on 10/24/2016

    1.0
    • Quality of service:
      0.5
    • Responsiveness:
      0.5
    • Value:
      1.5
    • Flexibility:
      2.0
    • Professionalism:
      0.5

    Cockroaches!!!
    EWWWW on our wedding night and again a few days later. I took photos!The grounds are nice and then theres peeling paint. No towels left by maid service- twice... Garbage on food upon check in. something gross still in shower. etc.. I complained and sent the photos to the manager. He offered to remove charges- we had pre paid so there weren't many and then 5 days after getting home he charged us up!!- I had to call 3 times and then filed at my bank to stop the already removed charges!! We are moving to Hawaii and were going to stay here prior to our arrival. Not now

    Sent on 11/07/2016

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