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Weddings

Heart to Heart Bride Reviews

Heart to Heart Bride View more information

Reviews

4.9 out of 5 rating
176 Reviews
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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    4.9 out of 5 rating
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    4.9 out of 5 rating
97% Recommended by couples

Awards

176
WeddingWire Couples' Choice Awards 2024 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2019 Winner
WeddingWire Couples' Choice Awards 2018 Winner
WeddingWire Couples' Choice Awards 2017 Winner
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
WeddingWire Couples' Choice Awards 2014 Winner
  • Elena
    Elena L. Sent on 03/20/2024
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    Dream wedding dress shopping experience

    I had the best wedding dress shopping experience I could have dreamed of at Heart to Heart Bride. The store immediately feels warm and welcoming and gets you excited to be in it. Along with the good vibes it gives, it is super accommodating. During both appointments I had I came with my service dog and the staff was super respectful with him being there and never made me feel uncomfortable during my time there. Madison was my stylist and helped me narrow down what I was looking for in my wedding dress and shared similar emotions with me when I found "the one" which was extra special as I had gone to the first appointment by myself with my service dog so it was great to share that moment with her. I had made a second appointment for family to see the dress and I made sure to schedule it with Madison again and the experience then was just as wonderful as my first- I highly recommend having her as your stylist if you can! We ended my dress shopping experience with champagne, there are non-alcoholic options available, and a charcuterie box in the celebration lounge. Needless to say, I'm thrilled to have had my experience at Heart to Heart Bride and highly recommend their store to anyone looking for their wedding gown!
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    Rebecca G. Sent on 11/21/2023
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    Curvy Brides Dream!

    As a curvy bride, wedding dress shopping made me very nervous. I did not want to try on dresses that sorta fit and had to use a lot of imagination to picture what it was going to look like the day of. Madison was fantastic every step of the way, always making sure I was comfortable and heard. She had dresses pulled for me ahead of time, and encouraged me to try things out of my comfort zone. Once I was down to two choices she added different options like skirts and veils so I could get the whole picture. It really helped me to feel confident in my decision. I will send anyone that asks me to your shop for bridal dresses and mother of the bride dresses. Fantastic, fantastic work.
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    Hannah Sent on 04/24/2023
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    Best dress shop!!

    My appointment was so wonderful at Heart to Heart Bride! My stylist was so sweet and asked me all the right questions to help me figure out which dress was my dress. I truly felt cared for by the staff.
    They also have an amazing selection of dresses and are so receptive to the things you like and don’t like about the dresses you try on!
    An amazing experience with them!!
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  • D
    Daisy K. Sent on 03/26/2024
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    I Said Yes to My H2H Dress!

    Madison and Sarah at Heart to Heart Bride in Webster were amazing! I felt special and welcome immediately and wasn’t even sure I would find something I liked, but the 5th dress I tried on was so the right one! They were so kind and I’m SO happy with my dress, I can’t wait to wear it on the special day! Thanksy Heart to Heart Bride!
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    Dan Sent on 08/07/2023
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    Amazing experience, highly recommend!

    I went shopping this Sunday with my mom and sister and Emily was my girl that day! I first LOVEEEEE that they email you for inspiration pictures and have a few in the room from their website that you want to try on. Emily was so great at just making me feel comfortable and having her honest input made my experience so much better. She really listened to what I was saying AND my body language and ended up with the dress of my dreams even though it's not what I walked in thinking I was going to get, I am absolutely in love with my dress and cannot wait to try it on again and walk down the aisle🥹💍🥂🤍 THANK YOU EMILY AND HEART TO HEART!!!!
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    Alexa M. Sent on 10/02/2023
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    An amazing experience

    Me and my girls had the best time ever at Heart to Heart! The space is absolutely beautiful & so comfortable. There are so many stunning dresses to choose from. Shelby went above and beyond for my appointment. She made sure I was comfortable at every moment of our time and really listened to what I liked and didn’t like. She even fixed my train every time I moved. Heart to Heart Bride is THE place to go in Rochester.
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    Rhianna B. Sent on 09/26/2023
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    The most AMAZING experience!

    I had the most amazing experience at heart to heart bride! My stylist Rachel was so supportive, encouraged me to express exactly how I was feeling and made me feel so comfortable! The seating for my family and friends was comfortable for the entire appointment. We finished the appointment off in the celebration lounge with photos and champagne. So many places for pictures with family and friends. I couldn’t have asked for a better bridal experience! I would recommend this shop to everyone!
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    Kaitlynd H. Sent on 09/26/2023
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    The BEST place to go for your dream wedding dress

    I visited Heart to Heart this past weekend and am still on cloud 9 from the absolutely dream come true experience I had! From the very beginning, the process was incredibly interactive and personalized to me. Sarah took the time to answer my questions and help me make initial selections. When I arrived for my appointment, my dress selections were all hung up and ready to try on. Shelby was absolutely AMAZING! She was so accommodating and so patient as this was my first time dress shopping and I had a big group there to support me. Based on my initial selections, she provided me with suggestions (that I LOVED). I got to say yes to my dream dress and couldn’t be more thrilled with my experience. I cannot recommend Heart to Heart enough!
  • Emily
    Emily P. Sent on 08/23/2023
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    Awesome dress fitting!

    Everyone at heart to heart was so nice and very helpful! Setting up an appointment was a breeze and they made sure they were available any time via email text or phone! Their fitting rooms were very private like you were the only ones there! Katie was absolutely awesome! She was so knowledgeable and really listened to what I liked when trying to narrow it down which led to saying yes to a dress that makes me feel like a princess!
  • Stefanie
    Stefanie C. Sent on 07/10/2023
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    I said yes to the dress!

    My experience at heart to heart was magical, from the minute we stepped foot to the minute we left. Everyone was welcoming and friendly. Zoe was so sweet - she genuinely listened to what I was saying and helped me quickly narrow down what I wanted versus what I didn’t want in a dress. She was knowledgeable and made not only me comfortable but my friends and family with me as well. I found my dream dress and I am so excited to wear it on my wedding day!
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    Erika M. Sent on 10/23/2023
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    10/10 for Heart to Heart Bridal!

    I can't say enough good things about Heart to Heart! My stylist Niki was absolutely amazing. She listened to what I envisioned myself wearing and made me feel so comfortable the whole appointment. Not to mention the store and dressing room I was in were absolutely beautiful! I can't wait to wear my dress on my big day!
  • Alyssa
    Alyssa L. Sent on 11/04/2023
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    Stellar customer service

    Shelby made sure I had an amazing experience finding my wedding dress. She made me feel comfortable and listened to what I liked/didn't like about the first few dresses I tried on. In no time, she helped me find THE dress and I couldn't be any happier. I highly recommend Heart to Heart Bride not only for their selection and prices but also for their stellar customer service.
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    Caralyn Z. Sent on 06/12/2023
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    Above and beyond service- wow!!

    Rachel was SO phenomenal! She was very receptive to my feedback and had great suggestions for things to try. She was so patient, kind, and supportive. Even when I was struggling with feeling indecisive and wishy-washy, she never made me feel pressured or rushed. After my initial appointment, she reached out to let me know they had a dress coming in for one weekend only as part of a trunk show, and she thought of me because it had a lot of things I was looking for. She was able to fit me in for an appointment to check it out, was wonderful about helping me compare the trunk show dress versus my previous front-runner, and I fell in love with the trunk-show dress. It’s my perfect dress, and without Rachel’s help, I wouldn’t have even known it existed. She really went above and beyond, and I am so grateful for all of her help!

    It also happened that the designer of my dress was there when I went for that second appointment. He popped his head in to see how I liked it, and I was able to ask him some questions about how it should fit and alterations things, which was really neat. He was also very friendly and helpful.

    The front end team was really helpful when I called with questions. The new location is also so beautiful and spacious. I had a wonderful experience at Heart to Heart Bride. Highly recommend them!
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    Alexa M. Sent on 06/21/2023
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    Real-life "Say Yes, To The Dress"

    When I met with the manager a week before on Zoom she was confident that I would find my dress, I was not so confident having tried on dress before that appointment. By the second dress, my stylist, Shelby, had found the perfect one. That said we had a two hour appointment and she kept bringing be dress after dress. I must have tried on 20 dresses. My family was so impressed with the private room we upgraded to and that fact that she continued bringing dresses out to be sure I had found the one and fill the appointment. Because of their efforts I was confident that I could cancel all my other appointments (they even offered to pay for cancellation fees). It really did feel like I was on "Say Yes, to the Dress" which was significantly different experience from the other places that limited be to four.
  • Macey
    Macey K. Sent on 05/15/2023
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    Simply The Best

    loved my time with Katie at Heart to Heart. So much so I came back within the same week to revisit dresses. I found a dress I liked at another venue but wanted to come back here to see what they had that was similar. And I am
    So glad I did! Thanks to the help of Katie, I was able to find the dress I didn't know I would love. She was helpful when it came to trying on dresses I wouldn't pick out myself and listened to all the feedback I had able the dresses I did try on. This was my first stop in my dress shopping journey but the nerves quickly went away after trying on a few great dresses! I will definitely be recommending Heart to Heart to anyone and everyone!
  • Emily
    Emily H. Sent on 08/21/2022
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    Best Dress Shop!

    Heart to Heart Bridal was amazing to work with. The team was very welcoming, and my stylist Madison was incredible! I had picked out a few dresses on my own before coming in, but based on my reactions and likes/dislikes, Madison was attentive and listened and decided to pull one more dress she thought would check all of the boxes. And that dress ended up being the ONE!

    Dress shopping can be stressful, but Heart to Heart bridal made it relaxing and fun!
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    Courtney S. Sent on 04/12/2023
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    Definitely Recommend

    I absolutely loved my experience here! Zoe was amazing and made my experience so stress free! She made me feel comfortable in everything I tried on, and kept in touch when it came to the status of my dress! I would highly recommend to anyone who is still looking/just starting to look for a dress!
  • Carly
    Carly R. Sent on 12/08/2022
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    I had no idea what kind of dress I wanted and they really did a great job helping me find my dream dress!

    They were super helpful, super responsive, and the store itself is beautiful. Friendly, helpful staff that really zero in on your preferences and style in order to find the perfect dress for you. They are great!
  • Mary
    Mary L. Sent on 10/18/2022
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    Overall fun & amazing experience!

    Heart to Heart was AMAZING! I met on zoom before my appointment with a stylist and described my wedding and she picked out 3 dresses for me to start with in the dressing room when I arrived for my appointment. I thought this was great because it took the stress out of the appointment and I had a dress on within minutes of arriving. I worked with Alyssa and was extremely happy with her. The first dress I tried on was my absolute dream dress, but she was patient as I explored other options, and gave me the best advice. I could tell she had experience and really knew what would be best for me without being pushy. The entire process was so enjoyable for my mom and I.
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    Zoe S. Sent on 09/27/2022
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    The Best Bridal Shop Out There

    I had an absolutely incredible experience at Heart to Heart when I chose my dress a year ago, and I finally got to wear it at my wedding last week! I could not have asked for a more special time. Zachary was an amazing consultant. He made me feel so comfortable and really caught on quickly to what I was looking for. I was worried I would have trouble deciding on a final dress, which I did at first, but with Zachary's encouragement I leaned into my feelings and I know 100% that I chose the right dress. I also had a virtual consultation with Ashley before my in-person appointment, and her attention to detail, excitement for/with me, and encouragement alleviated any nerves I had. Ashley was also present at my appointment, and she saw my final two dress choices. She (along with Zachary) made me feel like the most beautiful bride in the world. I cannot recommend the team at Heart to Heart highly enough.
  • Joelle
    Joelle N. Sent on 06/10/2019
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    Great place, awesome experience

    I had an amazing experience at Heart to Heart Webster. Callie was wonderful. She truly took time to get to know me and what I was looking for. Everyone there made me feel special. I loved the selections and sizes they offer; it's so important to be able to try on dresses that aren't too small or extremely big so you really can see yourself in it. I will definitely be recommending Heart to Heart!
  • Emily
    Emily W. Sent on 07/30/2019
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    Dress reassuring

    I can’t say enough about heart to heart. I bought my dress about a week ago and was having some dress regret. I loved my dress but I wanted to try it on again with less people! Emily was so quick to answer me when I asked if I was just being a crazy bride and reassured me it’s normal! The. When I went back in Sarah had the dress waiting for me and was also my sounding board when I was telling her my feelings. I fell more in love with the dress when I put it back on today and have no dress doubts anymore!
  • JoAnna
    Joanna H. Sent on 11/29/2021
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    Micro Wedding Dress

    I bought my dream dress at Heart to Heart in early 2020, then decided to have a micro wedding in 2021 and move the bog reception to 2022, so I ended up buying a different dress for my church micro wedding at their sister store, Two Hearts Bridal. Both shops made the dress buying process fun and easy! The consultants make sure they find you the dress(es) of your dreams!
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    Maggie Sent on 04/12/2021
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    Absolutely Amazing Experience

    I couldn’t put into words how amazing Heart to Heart Bridal is! After a horrible experience with a different store, not only did Emily put my mind at ease about coming in to try on gowns again, but when I arrived, my nerves were very soon settled because of the service that her and Katie gave me. Katie was my consultant and helped guide me to the wedding dress I never knew I needed. I was so excited to shatter the nerves and have the bridal feeling that I wasn’t sure I could ever achieve. Emily assured me during my virtual consultation that coming to the store would be like coming to try on dresses with a bunch of supportive friends and that statement was so true. I was so self conscious walking in and Katie helped me to feel so beautiful and confident very shortly after coming in to the store. Thank you so much to both Emily and Katie! You’re both absolutely amazing and I hope to see you both when I pick up my dress!!
  • Taylor Hake
    Taylor Sent on 12/14/2021
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    A Girl's Dream Dress Come True!

    This boutique is absolutely amazing. You walk in and it is so cozy and clean. They ask you to take your shoes off but there are slippers to borrow. The girls are so sweet and honest and caring. They heard and actually listened to everything I had to say about what dress I wanted. They let me try on whatever I wanted. And they mentioned that they did not care how long I took. Other places I went to I had an hour to hour and a half time limit. These girls said I could stay until they had to lock up! The best part is they had samples in my size. I didn't need 100 clips to try and get an understanding of what I would look like. The setting is so intimate and comfortable. I never felt overwhelmed once. Once I found the dress I wanted they let me keep it on for about twenty minutes and look thoroughly at myself and pick and choose what I liked and didn't like. This was so my mom and I had a good idea of what to do for the alterations. Before I even left the boutique, the girls sent me an email with recommendations for alterations. It was truly a stress free and fun experience.
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