Glimmer Cake Shop Reviews

3 | Norfolk, VA
See photos, pricing and details

3 Reviews for Glimmer Cake Shop

Recommended by 84%

3

4.2 out of 5.0
  • Quality of service 4.3
  • Professionalism 3.8
  • Flexibility 4.3
  • Value 3.7
  • Average response time 4.8
Sort by:
  • User6381868 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Consultations. Cake Tastings. A design team and more!

    Sent on 05/11/2016
  • User7466776 · 2+ years ago

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      4.5
    • Value:
      5.0
    • Flexibility:
      4.5
    • Professionalism:
      5.0

    Their customer service us amazing. They get booked fast and are super busy during the wedding season so they were hard to get ahold of. Plus we ordered a little last minute so they were already booked. But they still found a way to fit us in! They did charge a rush fee, undertandable so I suggest to book early and snag that spot just for you! Their consults are awesome. Look for the bright red door as they are a bit interesting to find. Highly recommended

    Sent on 12/06/2016
  • M

    Megan · Married on 10/22/2016

    2.8
    • Quality of service:
      3.0
    • Responsiveness:
      5.0
    • Value:
      1.0
    • Flexibility:
      3.5
    • Professionalism:
      1.5

    Heather was super nice and very responsive via email. The shop is cute. She and her assistant had a nice presentation out for us -- it was "do it yourself" so the cakes were there and the fillings were there and you had to figure out what to try together. At first I liked the creative aspect of the "do it yourself" tasting, but then I got tired and wished they had just presented their best options. Heather and her assistant (can't remember her name) also bickered a bit in front of us (about how much cake, when to deliver, etc), which I found to be unprofessional. When it came to estimate and pricing, I was surprised that Glimmer was far more expensive that other places we looked (at least $200 more). In the end, the fillings were flavorful, but the cakes just tasted like cake -- sadly, nothing special. We decided to go with another baker.

    Sent on 06/14/2016

    Glimmer Cake Shop's reply:

    Hi Megan!

    This review came as a shock to us! We wish that you had brought this up at your consult as we had no idea that you felt this way! All of you were a pleasure to speak with and had mentioned that our cake was some of the best you had ever had. Myself and the co-owner were collaborating on ways to best keep your cake from melting in case you had a tent outdoors, and discussing things that we may need to bring for delivery and set up and we are sorry that that was viewed as bickering. We do wish that you would have addressed how you felt with us at the consult so that we would have been given a chance to remedy it before you wrote this review. Including our prices as that is the initial quote and we are always willing to lower prices to fit better into bride's budgets. We are glad that you found someone to make your wedding cake and hope your wedding is beautiful.

By clicking "Request pricing" I agree to sign up and accept WeddingWire's Terms of Use.

Write a review