Excelsior Springs Reviews

27 | Saratoga Springs, NY
See photos, pricing and details

27 Reviews for Excelsior Springs

Recommended by 98% of couples

4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 5.0
  • Flexibility 5.0
  • Value 4.8
  • Average response time 4.9

Awards

27

10 User photos

Order by:
  • C

    Carey · Married on 07/12/2014

    4.4
    • Quality of service:
      4.0
    • Responsiveness:
      4.5
    • Value:
      4.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Excelsior Springs is a beautiful venue! My husband and I really enjoyed the service and professionalism of Ali Ainsworth. She was so helpful with coordinating what we wanted for our special day! I want to thank Ali for being such an amazing help with planning and coming to our hotel as we were getting ready with champagne and food. It was such a great surprise for all of us! The venue itself was so convenient for our guests with the hotel being right next door.

    Sent on 01/05/2015

    Excelsior Springs's reply:

    Thank you Carey for the fantastic review. It was such a pleasure to work with you and Jerid for your Big Day!
  • User6431658 · 2+ years ago

    3.8
    • Quality of service:
      5.0
    • Responsiveness:
      3.0
    • Value:
      3.0
    • Flexibility:
      4.0
    • Professionalism:
      4.0

    Excelsior Springs was a wonderful venue for our wedding reception. The location, building, room, and food were fantastic. It was such a beautiful and meaningful ceremony. Everyone was also very nice. The only concerns was sometimes lack of responsiveness, where you would send an e-mail and then get a reply back saying out of the office and limited access to the Internet. (This happened several times.) Also, sometimes needing to forward an e-mail a few days later. The e-mails and questions were answered though just sometimes not for a few days. Excelsior did not offer any winter rates or discounts for having a February wedding, many other venues do. We also had an issue at the reception where the point person from the family was going to be gathering things and was told to meet the Excelsior Springs person at a certain time. When the person went to do this, the Excelsior Springs person was not there, and the person was told she left two hours ago. We feel the point person overseeing the wedding reception should be there the entire length of time to assist with the different phases, and to make sure everything goes according to plan. We also had extra wedding favors that came up missing, but Excelsior did come through and replace the items, which we greatly appreciated. I would not hesitate to have another gathering at Excelsior, as it was beautiful, elegant, delicious food (and plenty of food), and provided for a memorable and fun wedding reception for all. Thank you.

    Sent on 03/12/2016

    Excelsior Springs's reply:

    Thank you for choosing Excelsior Springs to host your beautiful Wedding Reception. It was a pleasure working with you.

    We truly appreciate you taking the time to share your feedback. We have reviewed your comments with our entire team. We certainly will implement your feedback to help streamline opportunities going forward for future events.

    Best Wishes,

    Ali Ainsworth
    Sales Manager
    Courtyard by Marriott Saratoga Springs & Excelsior Springs