Embassy Suites by Hilton Tampa Airport Westshore Reviews

Reviews

• Sarah Sent on 03/06/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our wedding was recently here on January 31, 2015 and Melissa was the absolute best! Everybody at the Embassy Suites was absolutely incredible for our wedding and the year leading up to it that they got to deal with us! :) I don't think there was a single visit that we had with Melissa that the General Manager of the hotel didn't come up and shake our hands and thank us for choosing them which was so incredibly nice. The banquet captain the day of our wedding was incredible and helped everything run smoothly as did Melissa, chef, and everybody else involved. Everything ran as perfectly as possible and it was all thanks to the staff here (especially Melissa) and their ability to work well with my other vendors as well. For the wonderful area that this hotel is in, the prices were outstanding, the food was incredible, and the drinks were delicious. I am so thankful that we choose this incredible venue with these wonderful people for our special day! We love you guys and thank you so much for everything! Love, Sarah and Joe

  Our wedding was recently here on January 31, 2015 and Melissa was the absolute best! Everybody at the Embassy Suites was absolutely incredible for our wedding and the year leading up to it that they got to deal with us! :) I don't think there was a single visit that we had with Melissa that the General Manager of the hotel didn't come up and shake our hands and thank us for choosing them which was so incredibly nice. The banquet captain the day of our wedding was incredible and helped everything run smoothly as did Melissa, chef, and everybody else involved. Everything ran as perfectly as possible and it was all thanks to the staff here (especially Melissa) and their ability to work well with my other vendors as well. For the wonderful area that this hotel is in, the prices were outstanding, the food was incredible, and the drinks were delicious. I am so thankful that we choose this incredible venue with these wonderful people for our special day! We love you guys and thank you so much for everything! Love, Sarah and Joe

  Embassy Suites by Hilton Tampa Airport Westshore's reply:

  Dear Sarah and Joe,
  
  Congratulations on your wedding! Thank you both so much again for allowing me and my team to be a part of your special ceremony of events. It was our pleasure to service your wedding day. I am thrilled to hear that everything was above and beyond your expectations; it is always our personal goal, as our guests that you enjoy the biggest celebration of your life! Leaving the details to us! You and your family were amazing to celebrate with. Congratulations and best wishes! Thank you!
  
  Warm Regards,
  
  Melissa Athas
  melissa.athas@hilton.com
  813-875-1555x1814
• Brandon Sent on 10/09/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Melissa and the staff at Embassy Suites were simply wonderful. They answered all of our questions and concerns promptly. Melissa went above and beyond to make sure our day was special and went without incident. She helped us achieve our goals on the budget we had set.The quality of the food and drinks was exceptional. We would recommend Melissa and the Embassy Suites staff for ANY event.

  Melissa and the staff at Embassy Suites were simply wonderful. They answered all of our questions and concerns promptly. Melissa went above and beyond to make sure our day was special and went without incident. She helped us achieve our goals on the budget we had set.The quality of the food and drinks was exceptional. We would recommend Melissa and the Embassy Suites staff for ANY event.

  Embassy Suites by Hilton Tampa Airport Westshore's reply:

  Dear Lygia and Brandon,
  
  Thank you so much again for allowing me and my team to be a part of your special ceremony of events. It was truly an honor to work with you and help you plan your special day. I am so happy that everything was above and beyond your expectations; it is always our personal goal, as our guests that you get to enjoy the biggest celebration of your life! Leaving the details to us! Congratulations and best wishes! Thank you!
  
  Warm Regards,
  
  Melissa Athas
  melissa.athas@hilton.com
  813-875-1555x1814
• Lygia Sent on 10/09/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
  • Professionalism
    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Melissa and the staff at Embassy Suites were simply wonderful. They answered all of our questions and concerns promptly. Melissa went above and beyond to make sure our day was special and went without incident. She helped us achieve our goals on the budget we had set. The quality of the food and drinks was exceptional. We would recommend Melissa and the Embassy Suites staff for ANY event.

  Melissa and the staff at Embassy Suites were simply wonderful. They answered all of our questions and concerns promptly. Melissa went above and beyond to make sure our day was special and went without incident. She helped us achieve our goals on the budget we had set. The quality of the food and drinks was exceptional. We would recommend Melissa and the Embassy Suites staff for ANY event.

  Embassy Suites by Hilton Tampa Airport Westshore's reply:

  Dear Lygia and Brandon,
  
  Thank you so much again for allowing me and my team to be a part of your special ceremony of events. It was truly an honor to work with you and help you plan your special day. I am so happy that everything was above and beyond your expectations; it is always our personal goal, as our guests that you get to enjoy the biggest celebration of your life! Leaving the details to us! Congratulations and best wishes! Thank you!
  
  Warm Regards,
  
  Melissa Athas
  melissa.athas@hilton.com
  813-875-1555x1814
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• Corina Sent on 04/16/2015
  4 out of 5 rating

  4.0
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    4.0 out of 5 rating
    4.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We really enjoyed working with Melissa to create the best possible day for us. She was so helpful and cooperative from the very beginning. When we first met, I knew this was the place for my wedding because of how friendly, sweet and good willing she was. She really helps lay everything out for you to make it easier and less stressful for the bride and groom. Our day was amazing. The place was decorated beautifully and just how we imagined it. The only problem we encountered was that some of our family reported back to us that some of the servers were rude and they had to wait a long time for simple things such as more water. I was shocked to hear that but I think that this is something that can easily be handled by Melissa and the rest of the management at the hotel and is no reason not to go to this venue. I loved this place and would highly recommend it.

  We really enjoyed working with Melissa to create the best possible day for us. She was so helpful and cooperative from the very beginning. When we first met, I knew this was the place for my wedding because of how friendly, sweet and good willing she was. She really helps lay everything out for you to make it easier and less stressful for the bride and groom. Our day was amazing. The place was decorated beautifully and just how we imagined it. The only problem we encountered was that some of our family reported back to us that some of the servers were rude and they had to wait a long time for simple things such as more water. I was shocked to hear that but I think that this is something that can easily be handled by Melissa and the rest of the management at the hotel and is no reason not to go to this venue. I loved this place and would highly recommend it.

  Embassy Suites by Hilton Tampa Airport Westshore's reply:

  Dear Corina and Sonny,
  
  Congratulations on your wedding! Thank you both so much again for allowing me and my team to be a part of your special ceremony of events!! It was our pleasure to service your wedding day. I am thrilled to hear that everything was above and beyond your expectations; it is always our personal goal, as our guests that you enjoy the biggest celebration of your life! Leaving the details to us! You and your family were amazing to celebrate with. Thank you so much for bringing to our attention about some of the service experienced by your guests. This is not our standard and it was used as a training session per your feedback. We always want to ensure we are taking the best care of our guests! Congratulations and best wishes! Thank you so much for all your kind words!
  
  Warm Regards,
  
  Melissa Athas
  melissa.athas@hilton.com
  813-875-1555x1814
  
• Jacinta Sent on 09/27/2016
  3.2 out of 5 rating

  3.2
  • Quality of service
    3.0 out of 5 rating
    3.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.0 out of 5 rating
    3.0
  • Value
    2.5 out of 5 rating
    2.5
  • Flexibility
    4.5 out of 5 rating
    4.5

  The 1st coordinator was not realistic about taxes (29%) the coordinator that took over was perfect at responding and being realistic about prices and offering alternatives . However on the actual wedding day , the staff waited until 4 pm
  To set up TWO areas for ceremony and wedding , there was no one there that could answer any of my questions , the ceremony was set up so late that there was no time to finish decorating , it also made us start extremely late. .. I had ordered GOLD overlay for tables for reception and it was left off the final paperwork( my wedding colors were red & gold )so we has white linen with white napkins . I was so overwhelmed and the show had to go on. The food was great & the outside venue was beautiful ! All in all.. Everything was great until actual wedding day ,.. I think they were understaffed so I don't blame the workers , just the business itself . . We had to keep reminding the staff to bust the tables also. . Cake was being served with left over dinner plates. I think with charging 29%taxea we should have had that much confusion with the set up.

  The 1st coordinator was not realistic about taxes (29%) the coordinator that took over was perfect at responding and being realistic about prices and offering alternatives . However on the actual wedding day , the staff waited until 4 pm
  To set up TWO areas for ceremony and wedding , there was no one there that could answer any of my questions , the ceremony was set up so late that there was no time to finish decorating , it also made us start extremely late. .. I had ordered GOLD overlay for tables for reception and it was left off the final paperwork( my wedding colors were red & gold )so we has white linen with white napkins . I was so overwhelmed and the show had to go on. The food was great & the outside venue was beautiful ! All in all.. Everything was great until actual wedding day ,.. I think they were understaffed so I don't blame the workers , just the business itself . . We had to keep reminding the staff to bust the tables also. . Cake was being served with left over dinner plates. I think with charging 29%taxea we should have had that much confusion with the set up.