DoubleTree Hotel by Hilton Dallas Reviews

2 | Dallas, TX
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2 Reviews for DoubleTree Hotel by Hilton Dallas

Recommended by 74% of couples

3.7 out of 5.0
  • Quality of service 4.0
  • Professionalism 3.0
  • Flexibility 3.5
  • Value 4.5
  • Average response time 3.5
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  • K

    Kola · Married on 09/19/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had our wedding reception here a couple of weeks ago and it exceeded my expectations. The whole experience with the DoubleTree was great. Kristi Rustin did an amazing job working with us, a very nice woman who did a great job communicating with us and being very flexible with her schedule in the past year. She was easily accessible if we had questions through email or even meeting with us in person. We also felt like we had many different options due to the flexibility of the DoubleTree. Kristi as well as the staff were very friendly and ready to help us when needed. We had close to 300 people at our wedding and Kristi was part of the reason it went so well. She stuck around to make sure everything went well. I would highly recommend this venue, especially if you're looking to spend an affordable price for a big wedding. Thanks!

    Sent on 10/01/2015

    DoubleTree Hotel by Hilton Dallas's reply:

    Thank you so much Kola and Melissa for letting me be part of your special day! It was my pleasure to get to know you over the months prior to your wedding and thank you for trusting me and the DoubleTree to help make it special for you both.
    I wish you all the happiness in the world. ~ Kristi
  • S

    Stephanie · Married on 11/12/2005

    2.4
    • Quality of service:
      3.0
    • Responsiveness:
      2.0
    • Value:
      4.0
    • Flexibility:
      2.0
    • Professionalism:
      1.0

    The event coordinator walked out of our wedding reception 10minutes in...leaving us noone to run the event. Very unprofessional and inconsiderate woman. Them venue however was beautiful. THe staff ruined my leftover cake throwing the groom's and bride's in a cardboard box smashed together. Horrible staff, beautiful room.

    Sent on 11/09/2007

    DoubleTree Hotel by Hilton Dallas's reply:

    We are so very sorry about your experience here! Since 2005 our staff has changed, we have a lot of great, caring professionals on board to assist with your every need! Please feel free to stop by or contact our Social Catering Manager to see the changes! Call Kristi Rustin - 972-419-7636

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