Weddings

DoubleTree by Hilton Cleveland-Westlake Reviews

DoubleTree by Hilton Cleveland-Westlake

DoubleTree by Hilton Cleveland-Westlake

Westlake, OH
Rating 4.6 out of 5, 7 Reviews
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7 Reviews

Rated
4.6
out of 5.0
Recommended by 92% of couples
  • Quality of service
    Rating 4.7 out of 5
  • Average response time
    Rating 4.6 out of 5
  • Professionalism
    Rating 4.6 out of 5
  • Value
    Rating 4.6 out of 5
  • Flexibility
    Rating 4.6 out of 5

Awards

  • 7

8 User photos

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  • M
    Meredith Married on 06/15/2019
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Have your wedding at DoubleTree

    The experience I had at DoubleTree was amazing. The amount of care and attention given to me and my new husband was second to none. Stephanie did an amazing job of talking through all of the details and making sure everything went perfect for our big day. She put together beautiful centerpieces, coordinated with all of my vendors and gave me some very helpful tips. The entire staff was so kind and professional on the day of the wedding, I must have been asked by at least 5 people if I needed anything or if there was anything they could do to help, when we left the next day everyone said congratulations and several people gave us hugs. Not only was the experience amazing, but the price was incredibly reasonable and everything that was included really blew my mind after talking to several other venues that charged much more for much less. They included so many extras that I hadn’t seen anywhere else (the cake, centerpieces, setting everything up and taking it all down, a champagne toast for everyone, etc.) and they really blew me away with their attentiveness. I attribute my day running as smoothly as it did to Stephanie and her team at DoubleTree.

    DoubleTree by Hilton Cleveland-Westlake's reply:

    Meredith! We are so happy for you and Roger! Thank you for the wonderful review! We want ALL of our couples to have the day of their dreams! Stephanie
  • Allison
    Allison S. Married on 05/25/2019
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    Reception at the DoubleTree

    The DoubleTree Westlake was everything we could imagine for our wedding reception. We worked with Stephanie who was great. She has done many weddings in the past so she knew exactly what she was doing and was happy to answer any questions we had. Stephanie was also very respectful with our budget and was willing to work with it to meet our wants. They also provided us with the centerpieces and set them up/torn them down for us. After months of planning with Stephanie, we had confidence that the night would go smoothly, which it did! Having our reception at the DoubleTree was perfect for all of our out of town guests as well. We can’t recommend the DoubleTree Westlake enough!

    DoubleTree by Hilton Cleveland-Westlake's reply:

    Allison - Thank you for your review and the kind words! We wish you and Ethan all the very best! Congratulations to the both of you!
  • O
    Omair Married on 09/08/2018
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5

    A wonderful experience!

    I was a little apprehensive about booking my wedding reception at DoubleTree Westlake due to some negative reviews I had read about it. However, Kari, the event manager, was fantastic not only in addressing my concerns but going above and beyond in providing our vendors everything they needed to host a wonderful reception.
    The hotel management and staff were cooperative and responsive from beginning to end.

    Additionally, we had 20-30 out-of-town guests staying in the rooms and they provided nothing but positive comments about their stay.

    I almost overlooked the DoubleTree for our reception and I'm so glad I didn't. I would gladly book the venue again if given an opportunity. Thank you, Kari and the Westlake team for your hospitality!

  • L
    L Married on 05/26/2018
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5
    We recently just had our wedding at the Double Tree Westlake. The event was beautiful. Kari & the team worked very hard to endure that every expectation was met. She has made our day memorable by her attention to detail, her kindness, and making sure the day went as planned. Kari and the staff are very accommodating, and want to make sure all your needs are met. They will work with your budget and you. I highly recommend having your wedding or your next event at the doubletree Westlake.
  • S
    Sharon Married on 11/04/2017
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
    • Responsiveness
      Rating 5.0 out of 5
    • Professionalism
      Rating 5.0 out of 5
    • Value
      Rating 5.0 out of 5
    • Flexibility
      Rating 5.0 out of 5
    We were very happy that our daughter & now-husband chose DoubleTree in Westlake as their wedding venue, both ceremony & reception! Catering Manager Kari Brozic was patient & reassuring when addressing our questions-- the entire experience was amazing!

    Holding the event in a hotel made it easy for out of town guests, those who like to party, as well as family to spend 1 or 2 nights right there where everything was happening -- bride & bridesmaids stayed together the night before and then were able to all get dressed together also. Check in was smooth for all and guests received the welcome bags bride & groom provided!

    Earlier in week, we brought in special personal items & also favors that we wanted set up at the reception-- Kari took care of that for us -- really helping reduce stress! The round guest dining tables comfortably seat up to 10, which gave much needed flexibility with guest seating. Kari helped coordinate with the florist, and also the DJ for services they provided, including special lighting. Guests appreciated that the reception area was carpeted, of course a wood dance floor was set up by DoubleTree.

    The wedding package chosen included meal, alcohol, cocktail hour, & custom wedding cake. Servers were efficient! The ceremony was in part of the ballroom, set up separately, and then during outside cocktail hour the entire ballroom was transitioned--beautifully--into the reception area for the evening! Many guests remarked how they enjoyed having the ceremony & reception close in time and in the same venue.

    Kari truly enjoys events like this--she worked hard to ensure a wonderful experience for all, from start to finish! She made sure the gifts were delivered safely to the Bridal Suite & that the personal items we brought to be displayed that night were carefully packed up at the end of evening so all we had to do was load the cars the next day!
  • M
    Melissa Married on 05/27/2006
    Rating 5 out of 5
    • Quality of service
      Rating 5.0 out of 5
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    The food was wonderful and everything was taken care of. This more than met my expectations!
  • Stacey
    Stacey Married on 11/03/2018
    Rating 2.2 out of 5
    • Quality of service
      Rating 3.0 out of 5
    • Responsiveness
      Rating 2.0 out of 5
    • Professionalism
      Rating 2.0 out of 5
    • Value
      Rating 2.0 out of 5
    • Flexibility
      Rating 2.0 out of 5

    Started out Great ...

    Had the best wedding coordinator then got promoted and left me with a new person a week before my wedding, person was not responsive took awhile to get emails back, the rooms were dirty, sheets had old blood on them, food under the TV Stand, rooms were dusty, made guest wait an hour for shuttle service, forgot to pass out welcome bags in the beginning. The food was ok but not what were asked for and they didn't have enough tables so they took the decorations from head table to cover the extra tables and they never used the linens for the accent tables. Only saw the new wedding coordinator at the entrance for the bridal party and that was it. The old coordinator was going to be there the whole time in case something went wrong. I had the wait staff come up to me and ask me what to do with the wedding cake. Not their fault just lack of communication. It was good but it could have reached been better.