Epic Mountain Express Reviews

Reviews

• Elise Sent on 11/14/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Great shuttle service

  We hired Epic Mountain Express for our shuttles for a mountain wedding. They did a great job, were easy to deal with and made everything run smoothly the day-of. Not a single guest was late and everyone got home safely, which was everything we hoped for! Great service.

  We hired Epic Mountain Express for our shuttles for a mountain wedding. They did a great job, were easy to deal with and made everything run smoothly the day-of. Not a single guest was late and everyone got home safely, which was everything we hoped for! Great service.
• Christina G. Sent on 09/23/2019
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Reliable & professional transport to our wedding venue!

  Thank you Epic Mountain Express for being a company we could rely on for our wedding day, to get all our guests from Vail to Piney River Ranch! Shuttles were on time, clean, and the drivers were great! They worked late into the night to get everyone back to Vail safely! THANK YOU!

  Thank you Epic Mountain Express for being a company we could rely on for our wedding day, to get all our guests from Vail to Piney River Ranch! Shuttles were on time, clean, and the drivers were great! They worked late into the night to get everyone back to Vail safely! THANK YOU!

  Epic Mountain Express's reply:

  Christina,
  
  Thank you for taking the time to write some kind words! We were honored to be a part of your wedding day! I hope you enjoyed Piney, what a stunning venue choice :)
• 
  User2369457 Sent on 10/15/2015
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  We called Colorado Mountain Express and let them know that we were having a Vail wedding with guests attending from all over the country. They gave us a coupon code that we put on our wedding website. It was nice knowing that our guests had options (rent a car, car pool, call the CME shuttle). I have personally used the CME shuttle service before and they make getting to/from Vail and the Denver Airport easy. Hint: if you are going to be dropped off in the Vail Valley, the cheapest place to be dropped at is the Vail Transportation Center. If someone can get you from there, it will save you some money.

  We called Colorado Mountain Express and let them know that we were having a Vail wedding with guests attending from all over the country. They gave us a coupon code that we put on our wedding website. It was nice knowing that our guests had options (rent a car, car pool, call the CME shuttle). I have personally used the CME shuttle service before and they make getting to/from Vail and the Denver Airport easy. Hint: if you are going to be dropped off in the Vail Valley, the cheapest place to be dropped at is the Vail Transportation Center. If someone can get you from there, it will save you some money.
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• Jennifer Sent on 07/21/2015
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Flexibility
    5.0 out of 5 rating
    5.0

  Our wedding was at Piney River Ranch, which is 10 miles on a dirt road through the mountains. CME was one of the few companies that makes the drive to the ranch. They were great to work with and the ride was perfect. Drivers were also very friendly and fun.

  Our wedding was at Piney River Ranch, which is 10 miles on a dirt road through the mountains. CME was one of the few companies that makes the drive to the ranch. They were great to work with and the ride was perfect. Drivers were also very friendly and fun.
• Marjorie Sent on 08/05/2014
  5 out of 5 rating

  5.0
  • Quality of service
    5.0 out of 5 rating
    5.0
  • Average response time
    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  Cole and the drivers of Colorado Mountain Express made my day stress free! Due to the location of our venue, we had to have vans transport our guests. All of our guests felt very safe and comfortable for the hour long drive on a bumpy road. Cole, the representative that I worked with, was very professional and responded quickly to each e-mail. The drivers made sure no one was left behind and the prices are very affordable.

  Cole and the drivers of Colorado Mountain Express made my day stress free! Due to the location of our venue, we had to have vans transport our guests. All of our guests felt very safe and comfortable for the hour long drive on a bumpy road. Cole, the representative that I worked with, was very professional and responded quickly to each e-mail. The drivers made sure no one was left behind and the prices are very affordable.
• Jennifer Sent on 10/09/2014
  4.7 out of 5 rating

  4.7
  • Quality of service
    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
  • Value
    4.5 out of 5 rating
    4.5
  • Flexibility
    5.0 out of 5 rating
    5.0

  We had a small wedding and since the road to our venue was a dirt, winding, narrow, and mountain road with many drop offs we decided to play it safe and provided transportation so our guests could drink, have a good time, and not worry about getting back safely to the hotel. Booking transportation with CME was easy and they were really helpful. The customer service rep I spoke with was very friendly and helpful and quick to respond. Wedding day the drivers were on time to pick us up, coming and going.
  
  My only disappointment was there knowledge of the length of time to and from the venue. The venue has a special pricing setup with CME as they go there often and I was a little disappointed they didn't provide better advice on the length of time it would take to get there. Our wedding ended up starting almost an hour and a half late because we were still waiting on transportation. Then at the end of the night they showed up early and made my guests load earlier than planned. I felt awful having to kick people out that were still having fun and the venue didn't close for another 45 minutes.
  
  All and all it was a good decision though because it was even difficult for a car to get up the mountain without enough road clearance due to sitting water and branches on the road.

  We had a small wedding and since the road to our venue was a dirt, winding, narrow, and mountain road with many drop offs we decided to play it safe and provided transportation so our guests could drink, have a good time, and not worry about getting back safely to the hotel. Booking transportation with CME was easy and they were really helpful. The customer service rep I spoke with was very friendly and helpful and quick to respond. Wedding day the drivers were on time to pick us up, coming and going.
  
  My only disappointment was there knowledge of the length of time to and from the venue. The venue has a special pricing setup with CME as they go there often and I was a little disappointed they didn't provide better advice on the length of time it would take to get there. Our wedding ended up starting almost an hour and a half late because we were still waiting on transportation. Then at the end of the night they showed up early and made my guests load earlier than planned. I felt awful having to kick people out that were still having fun and the venue didn't close for another 45 minutes.
  
  All and all it was a good decision though because it was even difficult for a car to get up the mountain without enough road clearance due to sitting water and branches on the road.
• Kelly Sent on 11/16/2014
  4.2 out of 5 rating

  4.2
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0
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    4.0 out of 5 rating
    4.0

  We got married at Piney River Ranch in Vail Colorado. It is 11 miles up a forest service road. Naturally we did not ask guest (most out of town) to drive up and back. CME was one of the few services that was willing to provide service up to Piney and one of two that provided vehicles that sat more that 6 people. They were prompt and helpful for the bridal party and guests. They were willing to add extra water for the ride. We also booked our exit vehicle through them. All of our drivers were great, funny, patient and flexible One of our drivers even stopped half way down the Mt so my uncle could give the car a constellation lesson! I would absolutely use them again.

  We got married at Piney River Ranch in Vail Colorado. It is 11 miles up a forest service road. Naturally we did not ask guest (most out of town) to drive up and back. CME was one of the few services that was willing to provide service up to Piney and one of two that provided vehicles that sat more that 6 people. They were prompt and helpful for the bridal party and guests. They were willing to add extra water for the ride. We also booked our exit vehicle through them. All of our drivers were great, funny, patient and flexible One of our drivers even stopped half way down the Mt so my uncle could give the car a constellation lesson! I would absolutely use them again.
• Steven B. Sent on 03/05/2020
  1 out of 5 rating

  1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0
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    1.0 out of 5 rating
    1.0

  Zero integrity

  Driver was great in route to our destination. The van was clean and comfortable... upon arrival, my laptop bag fell out of the back of the van when the driver opened the door. Approximately 8-10 feet so you can only imagine the possibilities. Well my computer was damaged and I contacted them about it. The driver lied and said he had a cargo net up and it didn’t fall out. I provided pictures clearly showing the dirt from the fall and the damage. It’s sad that a very good experience with ruined with a lack of integrity.

  Driver was great in route to our destination. The van was clean and comfortable... upon arrival, my laptop bag fell out of the back of the van when the driver opened the door. Approximately 8-10 feet so you can only imagine the possibilities. Well my computer was damaged and I contacted them about it. The driver lied and said he had a cargo net up and it didn’t fall out. I provided pictures clearly showing the dirt from the fall and the damage. It’s sad that a very good experience with ruined with a lack of integrity.

  Epic Mountain Express's reply:

  The management team is currently working directly with this guest resolve this matter..