CHELSEA LIMOUSINE Reviews

26 | Eatontown, NJ
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26 Reviews for CHELSEA LIMOUSINE

Recommended by 96% of couples

4.8 out of 5.0
  • Quality of service 4.8
  • Professionalism 4.8
  • Flexibility 4.8
  • Value 4.8
  • Average response time 4.8

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  • User6320741 · 2+ years ago

    1.0
    • Quality of service:
      1.0
    • Responsiveness:
      1.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    AVOID THIS COMPANY!!! Awful experience... Very disappointing service... Rude drivers, rude customer service... Would NEVER recommend this service to anyone!!! Called to tell Diane about our experience and we were blamed for their terrible service. She even said horrible things about my guests. No apology, just blamed us for their poor service. Drivers had NO idea where they were going even after a detailed list of addresses were provided. Shuttles had no GPS systems so guests had to direct the shuttles. Drivers were RUDE to guests. Customer service is lacking. My friend had a similar experience but we had another signed a contract so we had to use. We were so upset with the quality!

    Sent on 05/04/2016

    CHELSEA LIMOUSINE's reply:

    Dear Jamee and Johnathan,
    All comments are taken seriously and thank you for the time to do so. Please accept my apologies for not exceeding your expectations. Customer satisfaction is very important to us. We have spoken off line and hope we have resolved all your concerns. Best Wishes for a Happy Life together! Diane