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Chateau On The River Reviews

Chateau On The River

Chateau On The River

Trenton, MI
4.4 out of 5 rating, 7 reviews
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Reviews

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4.4 out of 5 rating
4.4 out of 5 rating
7 reviews
87% recommend it
  • Quality of service
    4.4 out of 5 rating
  • Average response time
    4.4 out of 5 rating
  • Professionalism
    4.2 out of 5 rating
  • Value
    4.4 out of 5 rating
  • Flexibility
    4.4 out of 5 rating

Awards

7
Weddingwire
4.4/5 7 reviews
Google
4.4/5 57 reviews
  • Haleigh
    Haleigh Sent on 10/12/2020
    1 out of 5 rating
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      1 out of 5 rating

    Absolutely awful, unprofessional

    My fiancé and I booked our wedding with Kosch and started planning our dream wedding. Things quickly went south with lack of communication on their end. First our tasting event was canceled one week prior to the event, next our event coordinator left the company and we were assigned someone new, this was not communicated to us until trying to contact the previous coordinator in an attempt to finalize some details. It was a constant voice mail and email waiting game dealing with them. Finally we were told just 30 days prior to our wedding that our event would not be able to go through and no dates would be available the remainder of the year. Faced with this tough decision we requested a refund being as no services had been rendered and they would not be able to host our wedding and on such short notices a change of venue or date simply was not possible or acceptable. I was then told that they would not honor a refund. So our deposit plus extra money paid towards our event is all being withheld without and services being provided. DO NOT BOOK YOUR EVENT WITH KOSCH!
  • M
    Melissa Sent on 10/01/2016
    5 out of 5 rating
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    I do not even have enough words to describe how absolutely happy I am with the Chateau! From the time that my husband and I booked our venue up until the day of our wedding the staff was amazing! I cannot thank Lana, Jerry, and Amber as well as the wait staff that took care of us the day of the wedding. I would recommend The Chateau to anyone who is looking to have a completely flawless ceremony and reception at Elizabeth Park. They are very responsive to emails/ phone calls and they help guide you along the way of your planning process! Everything, including the food and bar, was beyond expectations and I cannot thank the staff of Kosch Catering enough for helping make our dream wedding possible! Thank you, thank you, THANK YOU!
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  • M
    Andrea Sent on 09/28/2016
    4.5 out of 5 rating
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      4.5 out of 5 rating
    The venue was beautiful. We had a lot of compliments. The food was good. Lots of options to choose from. We had the premium bar and guests were impressed with the options. My fiance was not too pleased with the grounds near the ceremony site. He went the day before and picked up trash and removed weeds. We did not want those to appear in any of our pictures. Only other minor issue was the rehearsal was not well structured. I thought we would get more direction from the staff but they did not have much to offer as they were showing the venue to other potential clients. Other than those two things, we were very happy with everything.
  • D
    Danielle Sent on 08/16/2016
    5 out of 5 rating
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    This venue was absolutely gorgeous and perfect for my 120 person wedding! They were so helpful and accommodating and I am still getting rave reviews on the food. This venue has such a comfortable and homey feel that I could not have chosen a better place. They have plans and backup plans for rain, power outages, you name it so when it stormed on my wedding day I knew I didn't have to worry about a single thing. I would recommend them to anyone!!
  • M
    Miranda Sent on 11/23/2015
    5 out of 5 rating
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    Kosch was extremely professional and very helpful down to the wire. We were running a bit behind on the timing of everything and they were wonderfully adaptive..
  • M
    Michelle Sent on 06/13/2015
    5 out of 5 rating
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    I was very pleased with my entire experience with Chateau on the River. Absolutely beautiful venue overlooking the water. Beautiful inside and out. This venue uses Kosch Catering which was wonderful as well. Our main entree was the Chicken Marsala which tasted even better at the wedding than at the tasting. The price was very reasonable also. Much better than the other venues I looked at. Our event coordinator Lana Kosnik was amazing. She was extremely helpful and responded to all of my emails within minutes over the course of a year. The onsite manager Amber was great too! She called me a few days before to verify some details, and let us in the building from 2-6 the day prior to the wedding to set up. We were also able to get in 4 hours before the wedding to finish, and back in the morning to clean up. While I was in the bathroom freaking out about the rain, my bridesmaids told me they had staff outside with towels drying off everything so I could still have my ceremony outside. I have nothing but good things to say about this venue & catering company. I would recommend them to any bride!!
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