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Quality of service
5.0 out of 5 rating
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Average response time
5.0 out of 5 rating
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Professionalism
5.0 out of 5 rating
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Value
5.0 out of 5 rating
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Flexibility
5.0 out of 5 rating
I can't begin to describe how wonderful all of the staff (except for ONE front desk girl) was during every process of planning and executing my wedding! I originally was working with one person who is no longer at the hotel. When she decided to take a position at a different hotel, after being at Chaparral Suites for over 20 years, she took the time to inform me herself that she was no longer with Chaparral Suites. She even provided me with her personal phone number in case I had any questions about anything, since at the time no one had stepped in to take her place, and no one had taken over her role yet. Even though she is no longer there, I feel this shows the type of people they employ; caring and thoughtful people who truly want to make your day and experience with the hotel a pleasant and positive one! After that phone call I was nervous but optimistic that someone great would fill the previous coordinator's shoes, and great does not even being to describe Shelley Brown!! After my first phone call with Shelley my mind was at ease. I knew she was going to make sure mine and my husband's day fantastic! Shelley was always available to answer any and all of the questions I had. She made sure everything was perfect from the linen colors to the cake, from the ceremony set up to the room my husband and I stayed in on our wedding night. She's been in the wedding business for over 20 years and knows her stuff! Shelley is professional but personable. She's friendly and makes the stress of planning a wedding fun. I couldn't be happier that Shelley came into our lives at such an important time and played such an important role in our wedding! To say Shelley was an absolute delight to work with is an understatement!!
I can't begin to describe how wonderful all of the staff (except for ONE front desk girl) was during every process of planning and executing my wedding! I originally was working with one person who is no longer at the hotel. When she decided to take a position at a different hotel, after being at Chaparral Suites for over 20 years, she took the time to inform me herself that she was no longer with Chaparral Suites. She even provided me with her personal phone number in case I had any questions about anything, since at the time no one had stepped in to take her place, and no one had taken over her role yet. Even though she is no longer there, I feel this shows the type of people they employ; caring and thoughtful people who truly want to make your day and experience with the hotel a pleasant and positive one! After that phone call I was nervous but optimistic that someone great would fill the previous coordinator's shoes, and great does not even being to describe Shelley Brown!! After my first phone call with Shelley my mind was at ease. I knew she was going to make sure mine and my husband's day fantastic! Shelley was always available to answer any and all of the questions I had. She made sure everything was perfect from the linen colors to the cake, from the ceremony set up to the room my husband and I stayed in on our wedding night. She's been in the wedding business for over 20 years and knows her stuff! Shelley is professional but personable. She's friendly and makes the stress of planning a wedding fun. I couldn't be happier that Shelley came into our lives at such an important time and played such an important role in our wedding! To say Shelley was an absolute delight to work with is an understatement!!
