Champagne & Roses Elegant Designs Reviews

2 | Fairport, NY
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2 Reviews for Champagne & Roses Elegant Designs

Recommended by 61%


3.1 out of 5.0
  • Quality of service 2.8
  • Professionalism 2.8
  • Flexibility 3.5
  • Value 3.5
  • Average response time 2.8
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  • S

    Shane · Married on 05/04/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We used Champagne & Roses for our wedding reception chair covers. All we had to do is pick out the style cover and sashes we wanted and then they took it from there. Set up and take down was all covered. Their prices were much cheaper than going through the hotel for this service. I would definately recommend them.

    Sent on 05/31/2013
  • C

    Chelsea · Married on 08/05/2016

    1.0
    • Quality of service:
      0.5
    • Responsiveness:
      0.5
    • Value:
      2.0
    • Flexibility:
      2.0
    • Professionalism:
      0.5

    Champagne and Roses performed what was necessary for the services we paid for except the fact I still have not received the deposit back from Belinda. I specifically asked her a few weeks after our wedding if we would be receiving the money back - to which Belinda said yes, we would have it within 30 days.

    It is now a month and a half later and I have been told twice that two separate checks were mailed (to the correct address). I have left messages for Belinda stating I would even drive an hour out of my way to pick up the money. I have not received a phone call back or anything.

    Do yourself a favor and book with someone that you wont have to chase your money down!

    Sent on 10/15/2016

    Champagne & Roses Elegant Designs's reply:

    Hi Chelsea;
    I apologize we have not been able to connect to give you your $50.00 deposit. I certainly do not want this to ruin what was otherwise a good experience. I did mail your checks, not sure what the issue is. I don't want to make excuse however I was in the hospital for surgery and off the grid for a couple of weeks I will give you a call tomorrow and make arrangement to get you your deposit.
    Thank you for your patience!
    Belinda

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