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Quality of service
2.0 out of 5 rating
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Average response time
2.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
3.0 out of 5 rating
I got married on last April and Carlos Pasten was or photographer. We found him through a wedding planner website and met him personally in Mexico where he showed us his work which we considered good enough (nothing special tough) for the price.
in overall, I can rate his work during our wedding day as average as we got some photos that we like but any that we love or consider special (our guest took better ones) and he also didn't pay attention to detail as we agreed beforehand and he ignored when I asked him correct them.
However, we got completely disappointed and regretted hiring him to work on out 'trash the dress' session for which we dreamt to have an underwater session. I have to clarify that this type of photos are pretty expensive and we knew that many people in the area do it, so we asked him about the possibility to do it with him, and he accepted, so we trusted him. Later on, we realised that he wasn't being honest as he didn't mention that he didnt have any experience.
During the session we did our best and followed any instruction he gave us in order to get good photos and during all that time Carlos made us believe that everything was going perfect, so obviously we were so excited. We came back to London and had to wait 3 months to receive the final photo album but it was always delayed and everytime we asked him for an explanation he replied with silly excuses. After 2-3 extra month waiting and pushing him we received them and it was then when we knew that everything was ruined as any of these photos were good (and he neither tried), his attitude was horrible as he ignored us he and blamed us for the result, of course he didn't offered a refund, compensation or at least an apology.
He is just like any person with a good camera so I wouldn't contract him for any special occasion again.
I got married on last April and Carlos Pasten was or photographer. We found him through a wedding planner website and met him personally in Mexico where he showed us his work which we considered good enough (nothing special tough) for the price.
in overall, I can rate his work during our wedding day as average as we got some photos that we like but any that we love or consider special (our guest took better ones) and he also didn't pay attention to detail as we agreed beforehand and he ignored when I asked him correct them.
However, we got completely disappointed and regretted hiring him to work on out 'trash the dress' session for which we dreamt to have an underwater session. I have to clarify that this type of photos are pretty expensive and we knew that many people in the area do it, so we asked him about the possibility to do it with him, and he accepted, so we trusted him. Later on, we realised that he wasn't being honest as he didn't mention that he didnt have any experience.
During the session we did our best and followed any instruction he gave us in order to get good photos and during all that time Carlos made us believe that everything was going perfect, so obviously we were so excited. We came back to London and had to wait 3 months to receive the final photo album but it was always delayed and everytime we asked him for an explanation he replied with silly excuses. After 2-3 extra month waiting and pushing him we received them and it was then when we knew that everything was ruined as any of these photos were good (and he neither tried), his attitude was horrible as he ignored us he and blamed us for the result, of course he didn't offered a refund, compensation or at least an apology.
He is just like any person with a good camera so I wouldn't contract him for any special occasion again.
