338 Reviews for Brilliant Earth
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I recently got engaged, 4 years ago I sent my future husband a picture of a ring from Brillant Earth and he said automatically that the ring was perfect for me. I didnt think he’d remember about the ring. He had to chose a stone to go with the band and knew nothing about diamonds, he says that everyone he talked to from the company was great and wonderfully helpful. We couldn’t be happier!
Love my ring! The staff was so polite and attentive.
Absolutely beautiful rings that are high quality and don't hurt the environment or others. There is a large variety to choose from. My fiance also said that he changed the order after placing it, and they had no problem making adjustments for him (before it had shipped). My ring is stunning. i receive so many compliments. I highly recommend.
Bought an obscenely expensive engagement ring, for the quality that arrived. It turns out their white gold is cut with SO much nickel, it flared up my nickel allergy to the point that it was unwearable.
I tried to send it back and have it reset in a material that wouldn't break me out in a rash. They told me they would upgrade it to platinum, but "conveniently" neglected to tell me that this would be an extra $350 until I had already sent the ring to them.
I posted a negative review of my experiences with the ring and their shoddy customer service, and was contacted by a higher up.
I will never forget the abusive tone she used with me.
Here's an inkling: "JUST TAKE IT DOWN. NOW."
After months of trying to work on getting my engagement ring reset so that it would no longer physically harm me, it became apparent that the company would not work with me unless I signed an NDA.
That's a non-disclosure agreement that included both never posting A WORD of my experience, positive or negative, and also never TELLING ANY FRIENDS OR FAMILY.
I had them return the ring on principle. I'm getting it reset by a company I trust.
I've never had such a traumatic experience with a company, and for lord's sake, it was over my engagement ring.
From my experience, I can deduce three things about Brilliant Earth:
1. They have a terrible product
2. They know it
3. They continue to sell it and appear respectable by bullying customers who run into their batch inconsistency and terrible customer service into not discussing their experiences.
If you have been wronged by Brilliant Earth, as I was, please have the courage to do as I did and refuse to sign an NDA. Please discuss your experience with as many people as possible, in as many mediums as possible.
Do not let this awful company continue to thrive off abusing their customers.
No matter what kind of ring you pick, they will love it...because they love you.
Jesse (manager in LJ) was most helpful in my decision making. His genuine and kind demeanor sealed the deal for this Aquarian!
My fiancé purchased my ring online, when I saw his order ring looks much bigger than it appears in person. It took him longer than 30 days to propose, so changing the setting wasn't an option. It's better to go to the store that way you can see your value in front of your face. Waste of $4600. Never again :-(
So easy to use, can make a fully customized piece of jewelry that she'll love forever!
My fiance recently purchased a ring from Brilliant Earth. Together, we chose a green prasiolite (green amethyst) as the center stone. The stone was $450 and was 8mm in size, or equivalent to 2 carat. We had it placed in a diamond pave setting. It turns out that prasiolites are not a durable stone and are not appropriate for everyday wear. I am extremely careful with my ring and take it off for sleep, showering, and gym activities. It already has hairline scratches. I took it to a jeweler (family business that has been in business for several generations and rated the best in our city) and they could not believe we paid $450 for a prasiolite and stated that the stone, although beautiful, would likely need to be replaced in a few years. He then confirmed with several other jewelers and gemologists that we paid 10x the value of the stone. I contacted BE to see if I could exchange the stone for a stronger stone such as a sapphire and shared my concern about the value of the prasiolite. They cannot guarantee they will refund me the $450 for the prasiolite because I had the ring resized. I have worn the ring for less than 2 weeks. Now, I am stuck with a setting that is made for a 2ct stone. Filling this setting with another 2 carat stone will cost a tremendous amount of money. After several discussions with them, the only thing they would do for me is to have me send the ring back without any guarantee they would replace the stone or give me a refund. I then wrote a Yelp review and the following day I received an email telling me they would not be able to work with me unless I took the Yelp review down! I began investigating further and it seems there are several complaints regarding this same behavior and them even holding rings hostage until people agree to sign a non-disclosure. This reveals why they have higher ratings on social media then they deserve. Instead of getting my money back, I would rather share the experience with others so that they do not end up i
We worked with Corey at Brilliant Earth in Denver and she was fantastic. She ordered in Diamonds for us and helped us find the perfect one. She explained the process and helped us as we had very little knowledge about Jewelry/Diamonds. I wouldn't have chosen anyone else!
DO NOT BUY FROM THIS SITE. I agreed to purchase a diamond only to be told 5 DAYS LATER that it was "unavailable". They tried to upsell me a couple hundred dollars to another diamond and suddenly all listed diamonds on the site were $1000 more expensive than what I had agreed to purchase. The day after I cancelled the order the "unavailable" diamond was magically available again. LOL, THIS AN EXTORTION SCAM!!!
Brilliant Earth is amazing! LOVE their conflict-free and ethical values, their support, and their gorgeous rings. Thank you SO much!!
I am absolutely IN LOVE with the ring i got! I got a .75 ct oval solitaire and it is breath taking. Absolutely recommend!
My fiancé purchased my engagement ring from Brilliant Earth and I'm so glad he did! He learned about them from their advertisements on NPR in the morning (good call, BE Marketing person!) and as a well-educated, practical, engineer guy he knew he wanted ethically sourced materials. He also wanted to choose the diamond and setting separately so that my ring was made for me. He used the website and chose an incredibly beautiful diamond, and he said he was totally wowed when it arrived. He'd never dealt with diamonds ever before so he wasn't really sure what to expect but it floored him. The ring is stunning and has so much presence and I am so proud to wear it. Their customer service is also wonderful - they sent me photos of my ring style paired with wedding bands I'm interested in, and made helpful suggestions. Also, the ring he designed was appraised at $2k more than he paid for it :) Can't beat that!
Loved the showcase and my ring is absolutely perfect!
Do not order with these guys at all. Ordered a loose stone was assured would be delivered in one week.... 2 weeks passed and kept being told that the date is firm and it will be delivered by multiple agents then on the day it was shipped find out that it will be another week!!! and even that wasn't fully confirmed since there was no shipping confirmation still from fedex!! extremely un pleasant to deal with, the staff just gives scripted answers.. very annoying. They will not deliver on their Promises!!! Needless to say I cancelled my order with them. A complete and utter waste of my time.
It was important to me that my diamond be conflict free. I know exactly where my diamond came from. Love it!
My fiancee and I had discussed what kind of ring I wanted and he loved that with Brilliant Earth he could pick out the exact stone and pair it with a band to create something that was truly unique for us. They also are very helpful in keeping you within a specific budget as they have so many diamonds from which to choose that you can play with the color, clarity, cut and carat to find the right balance for your wants and your wallet! He also tells an adorable story that he was down between two diamonds and was overwhelmed trying to decipher which would be the best buy; the sales associates at Brilliant Earth helped walk him through the specifics of what he wanted and ultimately helped him decide on the one. We love that we can share exactly where my diamond came from and that it was done in a way that is respectful to the environment and society. And the stone itself is beyond compare. Every time I look down at it I am overfilled with joy--it could not be more perfect! I would absolutely recommend anyone to use Brilliant Earth without reservation!!
I love my ring! My fiancé and Brilliant Earth did an amazing job!
My fiancé and I recently purchased our wedding bands from the Boston, MA location. Our appointment went great and we were able to find rings in our price range easily and were able to set up a flexible payment plan. Once we made the final payment our rings were shipped out the same week and we received them quicker than expected. High quality bands at an affordable price from a great company! Our experience with Brilliant Earth was great from start to finish!
I loved how personal and attentive the staff was. The store is beautiful, and everyone made my experience wonderful! I hope to come back soon to purchase a wedding band for myself. Truly amazing!
Great selection with options to customize your own masterpiece! We absolutely love our wedding bands and the service is wonderful. Quality and outstanding customer service are what they are known for!
My fiance and I had a hard time finding the perfect engagement ring. I knew I wanted something unique, delicate, and beautiful. The Brilliant Earth showroom was a perfect experience for me because they let me pull many rings at once and compare them side-by-side, which many other places did not permit. I needed that hands-on experience to find my ring. Their staff was patient, accommodating, and knowledgeable about their products and diamonds.
We got our beautiful, vintage-inspired engagement rings after a visit to the Boston location and an appointment with Mark Sassu who was just wonderful to work with. We found the settings we loved - the rosabel and floriana - after a bunch of trying things on. Mark then helped us envision the cut of diamond we were interested in - asscher - within the settings we loved. It was an easy, friendly process and we didn't feel pressured to go outside of our budget to get a larger stone or more expensive setting. The custom made rings were delivered within a few weeks of ordering and the team kept us updated on progress - which was very helpful for our engagement plans.
Our wedding rings were purchased after a visit to the still-new Washington DC location and an appointment with Jared DeWese. Jared was equally wonderful... and wonderfully patient as this decision making process took a little longer! We eventually settled on the same wedding band and they, too, were shipped a few weeks after ordering. Our rings pair perfectly and we are so grateful to Brilliant Earth for making eco-friendly, ethically-sourced jewelry that we can love for a lifetime. And grateful to Mark and Jared for making the ring selection process a positive one!
Best place for a conflict-free ring!