Brent&Jess Reviews

52 | Myrtle Beach, SC
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52 Reviews for Brent&Jess

Recommended by 98% of couples

4.9 out of 5.0
  • Quality of service 4.9
  • Professionalism 4.9
  • Flexibility 4.9
  • Value 4.8
  • Average response time 4.9

Awards

52

6 User photos

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  • B

    Brittany · Married on 11/11/2011

    4.2
    • Quality of service:
      4.5
    • Responsiveness:
      3.5
    • Value:
      4.5
    • Flexibility:
      5.0
    • Professionalism:
      4.0

    I loved our fingerprint wedding bands!! they were worth the wait, but that was the only thing I didn't like. We ordered our rings and had our kits sent back to them at the end of March and did not recieve them until the middle of July. I had to call several times toward the end just to make sure they were shipping soon bc it had been so long. The customer service is amazing though and I will buy from them again for a gift for my mom for mother's day. grade A

    Sent on 12/11/2011
  • V

    Vali · Married on 08/16/2014

    3.2
    • Quality of service:
      1.5
    • Responsiveness:
      5.0
    • Value:
      2.5
    • Flexibility:
      5.0
    • Professionalism:
      2.5

    I would first like to say they did correct all of their mistakes. It started while ordering. I had to check my customized order form very carefully. I caught a mistake (on their part) three times before finalizing my request. Once the jewelry came, I thought my fiance's didn't look right but wasn't sure. We also questioned the way it fit. I told him to wear it while I was out of town for one day. When I returned his finger was blue so I wore mine overnight. The next day getting out of the shower, blue ink was all over my finger. I had to send them back quickly (at my expense) to have them remove the darkening solution so I had them size his ring. I questioned the finish on his ring because it didn't look brushed to me. It wasn't! They made another mistake, glad I caught it again. When we got the rings finally right, he wore his one day and it scratched bad, very easily. He only wore it to work(at a hotel) and it scratched bad. Needless to say I am very disappointed and feel like I wasted good money that could've been spent on nicer rings. They would not have our fingerprints, but at least it wouldn't be so disappointing.

    Sent on 07/29/2014