Recommended by 82%
User2973187 · 2+ years ago
This place was extremely awful!!!!!! None of my bridesmaids had a pleasant experience with this place. One of my girls called to order shoes and the woman told her that they were too busy and that they didn't have any time for her and if she came to the store no one would attend to her. After I had called the straighten the situation out, one of the workers had the NERVE to tell my bridesmaid that I shouldn't be stressing out and that something was wrong with me. I was stressing out because I had a certification exam that day, rude people! Then when we ordered the shoes, they did not dye them until 2 DAYS BEFORE THE WEDDING, one of the pairs of shoes was back ordered, and I never got a phone call or any type of communication. Additionally, the woman that I talked to about the color of the shoes, didn't remember what color I wanted (after I provided her with a color swatch which she said she didn't need) and the shoes didn't even match the dresses all that well in the end. But probably the worst part of it was, the shoes SHRANK! My poor bridesmaids had to walk around in shoes that shrunk after they dyed them. This place is terrible and disgusting.Sent on 06/06/2013
Bella Sposa Bridal and Prom's reply:While the only thing we serviced in your wedding was your bridesmaid’s shoes, we are very upset that you had such an unsatisfactory experience. We started processing your order immediately. We did ask to have the girls try before we dye as there is nothing that can be done to undo that. Most of the girls did try them and said that they did fit.
User2722280 · 2+ years ago
I do not recommend this store to anyone. There free services are not free one way or another you are paying for it. We bought a ton of dresses from here and I am disgusted. I took my dress and so did 2 others to another person and she said our dresses were a disaster. It was a very reliable seamstress too. They would say they would do alterations and not actually do them. Words cannot explain how unhappy we were. Very unprofessional. Biggest bridal disaster yet! They definitely know how to get you and they love money! Who knows who is really doing the alterations behind the scenes. There contacts are a bunch if crap too because they know you will not be happy in the end.Sent on 10/18/2012
Bella Sposa Bridal and Prom's reply:We had fittings on days that we do not normally have fittings in an effort to satisfy. We had fittings on days which were closed. We bent over backwards to satisfy. Unfortunately in this business no matter how hard you try: you may satisfy most of the people most of the time, but you will never satisfy all of the people all of the time.
Laura · Married on 11/21/2008
I am in a wedding this saturday and I just picked up my bridesmaides dress from them tonight!! The whole experience was a total disaster! I trusted that the girl taking my measurements and ordering the dress was a true professional and knew what she was doing, but that was not the case. I had to go back to the store time after time (6 actually) for fittings. They ended up ordering new fabric to completely remake the skirt and redo the top to fit my bust. Thats not even the worst of it! I have never been treated so rudely in my life. They made me feel that the entire thing was my fault, because, "I signed for the dress!". They continued to charge me for alterations, some of which I did pay for, but the last one I refused to pay when I picked up the dress. When questioned about why they would charge a customer that had such a horrible experience (and I quote), "Well, I need to make a living!" Ha! Thats not my problem lady. They accused me of lying about the kind of shoes I was going to wear in the wedding ( I am 5'1" of course I am going to wear heels! another girl in the wedding party is 6') and then also accused me of switching shoes throughout my fitting appointment! This woman kept commenting on my size at every appointment, she once pulled the front of my dress down in the middle of the store to leave me there in my bra. She made another girl in the wedding party cry when she told her she could stand to lose a few pounds. She just had a baby! The bride complained to ther owner, who I believe is this woman's husband. He said that he fired that girl. Obviously this was a LIE!! I could go on and on about why I will NEVER RECOMMEND THIS PLACE TO ANYONE! CUSTOMER SERVICE DOES NOT MEAN ANYTHING TO THEM, but MONEY DOES! I never thought As a small business owner myself, I believe in going to family owned businesses, but not this one! Save yourselves and to David's Bridal!!!!Sent on 09/14/2011
Bella Sposa Bridal and Prom's reply:We are sorry that you are still so dissatisfied after all of the hours and hours of free services we provided. She paid for one alteration where as if she had chosen an adult size gown she would have had at least 3 alterations to pay for. We have provided a detailed accounting of the 'other side' of this story which can be found on [ http://bridalbellasposa.com/id125.html ] [our web site]. Everyone else in this wedding party (16 other people) many called and stopped in on the following Monday who were all very satisfied. Please note this girl posted this same review in numerous places and has only ever given our store a review.