Arrow Park Lake and Lodge Reviews

51 | Monroe, NY
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51 Reviews for Arrow Park Lake and Lodge

Recommended by 96% of couples

4.8 out of 5.0
  • Quality of service 4.7
  • Professionalism 4.8
  • Flexibility 4.8
  • Value 4.8
  • Average response time 4.8



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    Renee · Married on 05/29/2016

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    Don't! One corridor had an "off and on" power failure before even half of our guests were in the rooms, and the representative tried to "blame" it on the use of curling irons and A/C. It was 92 degrees and humid that day, so they obviously are not prepared to service an event in the hot weather. The doorknob in my room fell off into my hand and the door was warped and did not completely close. They did have a man replace it, but the door still did not shut. The main dining room had insufficient portable a/c., causing us to close off part of the party area, and it was sweltering. The "sweetheart" table for the bride and groom collapsed when they were just starting to eat their dinner. We had to search for toilet tissue for many of the guest bathrooms. The cottages rented were not even ready when the guests arrived, windows nailed shut, not aired out even though we had arranged for an earlier check in previously with the event planner. The bonfire at the beach was a huge mistake!. The path to the beach was inadequately lit and unsafe and the bathrooms were NOT working. The bonfire was made of about three small logs and we were told they didn't have any more wood. It was as if no one expected a wedding that day. We did get a tiny rebate to reimburse the guests that left to book a local hotel room, and a gift certificate for a dinner to the bride and groom,(a month later), but too little - too late.

    Sent on 07/10/2016