Skip to main content
Weddings

Arrivals In Elegance Horse Drawn Carriage Services, LLC Reviews

Arrivals In Elegance Horse Drawn Carriage Services, LLC

Arrivals In Elegance Horse Drawn Carriage Services, LLC

Charles City, VA
4.9 out of 5 rating, 13 reviews
View more information

Reviews

We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.9 out of 5 rating
4.9 out of 5 rating
13 reviews
98% recommend it
  • Quality of service
    4.9 out of 5 rating
  • Average response time
    4.9 out of 5 rating
  • Professionalism
    5 out of 5 rating
  • Value
    4.8 out of 5 rating
  • Flexibility
    4.8 out of 5 rating
  • S
    Steve Sent on 04/01/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Wow. What can I say about these ladies!! To start my experience with them was fantastic. I actually contacted 2 companies to start on a Saturday night and figueres Monday I might hear back from one. Well they got back the next day on a Sunday. I still haven’t heard from the other company. Probably 3-4 months
    ago. Not I wouldn’t hold anyone to respond on a Sunday so if they don’t for you it will be just fine. They were very professional and delivered way above!! Highly highly recommend them. Fantastic. And again thank you very much for what y’all did for us yesterday !!!
  • E
    Elizabeth Sent on 01/07/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I used Arrivals in Elegance to bring my father and me to my wedding ceremony and then to take my husband and me to pictures by a lake and back to the reception. We had a fantastic experience through every stage of planning and on the big day. Pam and Rachael were so easy to work with and they were very attentive to me and the fact that I was more low-key. The day before the wedding they met me at the venue to discuss the route we were taking, where to meet, where to park the trailer, and to approve how they were going to decorate Raegan. On the big day they were well on time even though I was a little late. Rachael always gave me a hand to get in the carriage while Pam would make sure Raegan didn’t move. Also, Pam fixed the bow on my dress since my bridesmaid weren’t very good at tying a bow. After the ceremony and during the time for photos, there was miscommunication between the venue coordinator and my family about how fast pictures needed to be done but Pam and Rachael were very helpful in keeping me calm and letting us get the photos by the lake before rushing back. I highly recommend using Arrivals in Elegance for any of your carriage needs. If my sister chooses to have a horse and carriage at her wedding, we will definitely be going back to them.
  • T
    Tina Sent on 09/06/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    this was an amazing experience. I really loved it as well as my husband
  • User2520341 Sent on 01/27/2016
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Oh my gosh, I can't say enough about Arrivals in Elegance! My family surprised me with a a horse drawn carriage for my wedding. Terri was sooooo nice, she shared with me how my mom wanted it to be a secret and the two stayed in constant communication in order for it to be perfect for me. Terri and Regan (the horse) took my husband and I for a ride after the ceremony, at which time she presented us with champagne and two glasses. My mom had mentioned on multiple occasions how easy it was to work with Terri and how responsive it was. In speaking with Terri, you would have thought she was apart of my family- she seemed so genuine and really wanted this to be a special day for us. We are so glad she and Regan could be apart of it!
  • J
    Jan Sent on 07/19/2018
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Highly Recommend! Punctual and very professional!
  • S
    Samantha Sent on 08/30/2013
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    I did not know if I really wanted a horse & carriage on my wedding day, but my husband convinced me that it would be perfect. It turned out more beautiful than I could have imagined! Terri was very professional and sweet and worked with us to ensure our transportation would be safe and intimate. She even let the kids go for a ride, which was soo sweet!
  • C
    Curt K. Sent on 08/03/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Terri went above and beeyond what we thought she should have done. She put us in touch with a wonderful Minister who performed our Renewal Ceremony.

    She assisted us in every detail of our very special day.

    Her knowledge of the area and plantations was exceptional. Her horse and carriage was beeyond beautiful.

    Our Day was specatacular with her service. And Terri took photos and they are oustanding and stunning!!
  • P
    Paula Sent on 05/30/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Arrivals in Elegance could not have been better! Thank you so much!
  • T
    Terrence Sent on 05/30/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    From the first time I contacted Arrivals in Elegance and spoke with Ms. Terri, I could see she was very kind and willing to help as she took time to come up to Richmond, Va to go over the route and help with the planning of the big proposal day.Long story short the vision in my head came to light and it wall all because of Ms. Terri and Arrivals in Elegance.I would highly recommend them for any ocasion.

    Terrence&Sasha
  • C
    Crystal Sent on 05/30/2012
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Arrivals In Elegance made Ashley and Andrews wedding day just perfectly elegant. As the bride and her daddy arrived in the horse drawn carriage you could hear the responses from their guest at how beautifully she entered her wedding day to meet the groom. This experience truly was a fairly tale come true for her...
  • M
    Tamika Sent on 10/12/2010
    5 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      5.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      5.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Wow. We used the horse and carriage for our wedding in Hampton, Va. Arrivals in Elegance was just that -elegant. They are the best! They showed up early and stayed late. Terry is a pleasure to work with. She was absolutely professional and genuinely cared about my wishes. I highly recommend them.
  • J
    Jessica Sent on 10/04/2012
    4.7 out of 5 rating
    • Quality of service
      5.0 out of 5 rating
    • Average response time
      4.5 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      5.0 out of 5 rating
    Such a nice touch to our big day. They were there on time and the horse and carriage was decorated beautifully. Terri was easy to get along with and responsive through email. I highly suggest Arrivals in Elegance for your next event.
  • S
    Sarah Sent on 05/31/2012
    3.9 out of 5 rating
    • Quality of service
      4.0 out of 5 rating
    • Average response time
      4.0 out of 5 rating
    • Professionalism
      5.0 out of 5 rating
    • Value
      4.0 out of 5 rating
    • Flexibility
      2.5 out of 5 rating
    made for a memorable day, enjoyed the ride to the church with my father. I felt rushed as there was another event booked immediatley after mine.

    I would have liked to have received photos (real size) I did receive them on facebook but those are too small to duplicate and print.