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Quality of service
5 out of 5 rating
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Average response time
5 out of 5 rating
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Professionalism
5 out of 5 rating
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Value
5 out of 5 rating
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Flexibility
5 out of 5 rating
Our favorite place
Our first experience with Andaz was back in 2016. My now husband and I went there on our first vacation together. We fell in love with the people, the food, and of course the view. Once we got engaged we knew we wanted it to be somewhere warm and somewhere that was special to us. Once we decided we never looked back. We got married in January 2021. We had the pleasure of working with Marlena, Isella, and Margoth. Marlena we had the pleasure of working with first. Her quick response times and helpfulness was amazing. She helped us with pricing and answered any questions we had. She truly was so helpful and genuinely cared about what we wanted out of our wedding. Next we met Isella! Truly a god's gift. She helped with every part of our wedding! After she left we even stayed in contact and she continued to help. Lastly, but not least, was Margoth. We had spoken over email but met her once we arrived. She made sure that she was there once we got to the hotel. Anything we needed while we were there she handled. She delivered all of our welcome gifts, coordinated all of our guest bags and items to their rooms. She not only took care of us but our guests as well. She was always calling to check on things and we felt so blessed to have her there for everything. On our wedding day she coordinated with Isella on EVERYTHING! She was a part of our wedding day every step of the way. Sadly, once we were leaving she was there too. Making sure we had a great time, we had all of our items and wishing us the best life together. She even had my favorite hot sauce in a container so I could take home! It’s about the little things! With COVID, Andaz made sure to put their guests' health above all else. The rooms, dining, pool areas, and lobby were always spotless and constantly being sanitized. We had the first wedding back! When interacting with the staff, you could feel their excitement! Everyone knew who not only we were but also our guest. They took the time to know our names and our guest names. It was a sense of home. We fell in love with Andaz once before, but having our wedding there, we knew we would be back multiple times throughout our life together.
Andaz Peninsula Papagayo's reply:
Dear Kristin, thank you so much for your wonderful review, and for allowing us to be a part of such a special moment. We wish you the best in this new adventure together!