Aloha Hawaiian Vacations Reviews

Reviews

• Sarah Sent on 10/04/2016
  2.6 out of 5 rating

  2.6
  • Quality of service
    2.5 out of 5 rating
    2.5
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    3.5 out of 5 rating
    3.5
  • Value
    2.0 out of 5 rating
    2.0
  • Flexibility
    2.0 out of 5 rating
    2.0

  We booked with this vendor because we didn't want to plan one more thing after planning our dream wedding. While Aloha Hawaiian Vacations provided this service for us, the value was not equivalent to what we paid. Aloha has very limited vendors that they work with and, as we found out the hard way, doesn't actually have control over a lot of the details of your trip. We ended up getting booked for a two-twin cottage instead of a king bed, to which we were later told, "We give them your preference and the hotel considers that while booking you but they aren't required to give you the reservation that you requested." Luckily the hotel switched us to a king bed once we checked in but there was nothing sweet about that "suite". The paint was peeling off of the ceiling, there were brown streaks in the white paint on the bathroom door, and the room as a whole did not meet the standards of excellence that the rest of the resort seemed to uphold. After we complained about all of the unmet expectations, Aloha did make a call to the hotel for us and get us switched to a king bed in the tower. It was much nicer aside from some mold in the bathroom. I gave them decent marks for professionalism and responsiveness for getting our room changed. Don't be fooled by the, "romance in paradise" package, as we received cheap plastic rose petals that seemed to be from the dollar store, paired with an inexpensive bottle of champagne and no champagne glasses. I don't quite agree that me picking up little pieces of garbage that some stranger spread about my room was the $150 value that was advertised, and the plastic bits definitely didn't exude the fragrance of amore. They were unable to provide any sort of compensation for the myriad shortcomings that we had experienced. It's difficult for them to make amends when they have limited vendors for food and activities on the island. Overall, I was disappointed with the service I received but I enjoyed Maui very much. Wont use the company again

  We booked with this vendor because we didn't want to plan one more thing after planning our dream wedding. While Aloha Hawaiian Vacations provided this service for us, the value was not equivalent to what we paid. Aloha has very limited vendors that they work with and, as we found out the hard way, doesn't actually have control over a lot of the details of your trip. We ended up getting booked for a two-twin cottage instead of a king bed, to which we were later told, "We give them your preference and the hotel considers that while booking you but they aren't required to give you the reservation that you requested." Luckily the hotel switched us to a king bed once we checked in but there was nothing sweet about that "suite". The paint was peeling off of the ceiling, there were brown streaks in the white paint on the bathroom door, and the room as a whole did not meet the standards of excellence that the rest of the resort seemed to uphold. After we complained about all of the unmet expectations, Aloha did make a call to the hotel for us and get us switched to a king bed in the tower. It was much nicer aside from some mold in the bathroom. I gave them decent marks for professionalism and responsiveness for getting our room changed. Don't be fooled by the, "romance in paradise" package, as we received cheap plastic rose petals that seemed to be from the dollar store, paired with an inexpensive bottle of champagne and no champagne glasses. I don't quite agree that me picking up little pieces of garbage that some stranger spread about my room was the $150 value that was advertised, and the plastic bits definitely didn't exude the fragrance of amore. They were unable to provide any sort of compensation for the myriad shortcomings that we had experienced. It's difficult for them to make amends when they have limited vendors for food and activities on the island. Overall, I was disappointed with the service I received but I enjoyed Maui very much. Wont use the company again
• Steven W. Sent on 02/22/2024
  1.6 out of 5 rating

  1.6
  • Quality of service
    1.0 out of 5 rating
    1.0
  • Average response time
    3.0 out of 5 rating
    3.0
  • Professionalism
    2.0 out of 5 rating
    2.0
  • Value
    1.0 out of 5 rating
    1.0
  • Flexibility
    1.0 out of 5 rating
    1.0

  Not worth it

  Stay far away from this company!
  
  We used them to plan our honeymoon in Hawaii, thinking it would take some of the stress away. In the end, I had to book my own flights, my own hotels, and most of the food.
  
  The excursions they did plan and schedule were through partner companies who crammed as many people into each as possible and had the worst schedule ever. Dinners were at 4:30 or 5:00 PM, and some of the activities stated at 5 AM - and if you miss anything because of their poor scheduling, there's no refunds or exchanges, you just forfeit the money. Furthermore, the dinners they scheduled were always at Duke's Canoe Club or Hula Grill found in presumably their partner hotel. The food was good, but a little variety would have been nice.
  
  Lastly, on our first day their was no Lei greeter like there was supposed to be and no one to take us to our hotel. They "made it up to us" by shipping the Lei to our hotel in our final day (what the heck am I supposed to do with them as we're leaving?).
  
  Throughout the experience, I was willing to say their customer service was great, but once they get your money and you on the island, you're on your own.
  
  In hindsight, I should have just planned the whole trip; it would have been cheaper, less confining, and a heck of a lot less stressful.

  Stay far away from this company!
  
  We used them to plan our honeymoon in Hawaii, thinking it would take some of the stress away. In the end, I had to book my own flights, my own hotels, and most of the food.
  
  The excursions they did plan and schedule were through partner companies who crammed as many people into each as possible and had the worst schedule ever. Dinners were at 4:30 or 5:00 PM, and some of the activities stated at 5 AM - and if you miss anything because of their poor scheduling, there's no refunds or exchanges, you just forfeit the money. Furthermore, the dinners they scheduled were always at Duke's Canoe Club or Hula Grill found in presumably their partner hotel. The food was good, but a little variety would have been nice.
  
  Lastly, on our first day their was no Lei greeter like there was supposed to be and no one to take us to our hotel. They "made it up to us" by shipping the Lei to our hotel in our final day (what the heck am I supposed to do with them as we're leaving?).
  
  Throughout the experience, I was willing to say their customer service was great, but once they get your money and you on the island, you're on your own.
  
  In hindsight, I should have just planned the whole trip; it would have been cheaper, less confining, and a heck of a lot less stressful.

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