Albert's Diamond Jewelers Reviews
View more informationReviews
4.7 out of 5 rating
29 Reviews
4.7 Very good
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Quality of service 4.7 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.7 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.6 out of 5 rating
93%
Recommended by couples
Awards
29
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Amy E. Sent on 05/31/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Excellent Customer Service
We found both of our wedding bands at Albert’s. They were the natural choice since my engagement ring was also purchased there. We love the peace of mind program and that jewelry is cleaned and repaired on site. -
Quality of service
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Ken C. Sent on 02/12/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
A great experince
I recommend alberts for any jewery needs. Gayle Campbell is the best sales lady ever. She treats us like family. Alberts is lucky to have her as an employee.Albert's Diamond Jewelers's reply:
Hello Ken, thank you for sharing your experience with us! Gayle is always happy to provide you with the best customer service. She is a great asset to our team. We our happy to have you a part of our family. See you again soon. Albert's Diamond Jewelers -
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Jessica M. Sent on 12/06/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Absolutely love my ring
My now husband went to Albert's, as it was recommended to him by his grandfather, a long-time customer of theirs. From what he tells me, the person he worked with was very nice and accommodating. The ring he chose was a Tacori and I absolutely love it. I get compliments on it all the time! When the ring was ready to be picked up, my husband went with his son. They took a picture of the pick-up and printed it for him! So cute. -
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Logan W. Sent on 08/22/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
great times at this vendor
The staff is awesome and will remember you even if you don’t come in for a while. There is always someone that will help you when you walk in the doorAlbert's Diamond Jewelers's reply:
Hello Logan, thank you for your review and sharing your experience! We are always glad to provide you with an awesome experience and will help you with all your jewelry and timepiece needs. Thank you for trusting us as your jeweler and we look forward to seeing you again soon. Albert's Diamond Jewelers -
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Amy Sent on 07/01/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing place with amazing customer service
Best jewelry store I’ve ever been to.Albert's Diamond Jewelers's reply:
Hello Amy, thank you for your review! We were happy to provide you with the best customer service in our store. You are the reason we love what we do. We look forward to seeing you again soon for all your jewelry needs. Albert's Diamond Jewelers -
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User5978742 Sent on 02/08/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We dealt with the Merrillville Indiana location and we're helped by Connor who went above and beyond to find me the perfect ring! -
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Samantha Sent on 11/04/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This place is amazing and so are their employees. My fiancé picked out a beautiful rig with the help of their friendly employees. They always make me feel welcomed when I come in. -
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Crystal Sent on 06/14/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
FH got my engagement ring and we purchased our wedding bands from here as well. We had a great experience here, with Otis, Emery and mostly Derrick. They were all great people to work with. They didn't have my exact wedding band in stock so they ordered a sample from the company to make sure it was a correct fit. It's always busy when you walk in but someone is always available to help. Did I mention that they have a full bar inside as well?? I mean, FULL BAR, so that adds to the experience! I get Pandora charms from this location as well! Derrick always stops to say hello and ask about my FH whenever I stop in. -
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Jenny Sent on 12/20/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Everyone at Albert's is amazing! From the moment you walk in the door, they make you feel welcome. I saw an engagement ring band on a billboard and they ordered it so I could see it in person. It was perfect! While looking at diamonds to complete the ring, they offered us drinks and fresh baked cookies! I can't wait to go back and pick out my wedding band soon. -
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User2208775 Sent on 07/02/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We bought my engagement ring and wedding band from this store. Store spent a few hours with my "now hubby" trying to find the perfect engagement ring. They gave him a great price and I had issues with the white gold rubbing off shortly after I got it. We brought it back to the store and they did quite a big change on it (which I'm sure wasn't cheap), for free. Excellent service every time we go in. The Peace of Mind plan is totally worth it!! -
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Rebecca Sent on 04/24/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
LOVE working with Albert's! Not only did they have one of the few emerald rings in store when my fiance was trying to find me the perfect engagement ring, they had a lot of options for wedding bands, too. The service was also very good every time we have gone in. When they clean my ring they do it very quickly so I can go on about my day. -
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Shaina Sent on 04/03/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Alberts Jewelry store was by far the best Jewelry store I have ever been into. A few weeks after the proposal my fiance took me into the store to see what my wedding band would look like and the lady who helped him remembered our names and even sent him an email saying how nice it was to meet me. I was very impressed!!!! Not to mention they had the very ring that I had always dreamed about and better!!!!! -
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User1074164 Sent on 01/21/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My custom band turned out perfect! -
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Erika Sent on 04/08/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I've been very pleased with my experience at Albert's. They are great to work with and a good value. -
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Jessica Sent on 08/05/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Amazing staff,best service in Northwest Indiana!Couldn't ask for a better place and always treated awesome everytime you walk in the door!Our rings were beautiful,not to mention sparkling clean for our wedding day! -
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X Sent on 01/02/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Albert's was there from the beginning of the engagement to the wedding day and even after! When you first go in, you are treated like a house guest. You are offered something to drink and freshly baked cookies!! We had the same salesperson, Chrissy D., throughout this time. My husband bought my engagement ring knowing what I loved and he found it! Then we found a matching band for me and he found a band that was "him." We bought gifts for the bridal party from there as well. After the wedding, the men were able to go after the wedding and get their watches adjusted with no problem. They also appraised both my engagement ring and later my band and had it soldered all in one day. I can go in anytime I am in the neighborhood and have my ring cleaned. -
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Stacy Sent on 11/15/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
i absolutely love alberts! they make you feel so comfortable and so important. i wouldn't go anywhere else for jewelry. -
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Jennie Sent on 11/30/20115 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Always have great service with Alberts! They are fantastic jewlers!!! -
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Stacy D. Sent on 07/25/20194.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Lovely Jeweler
Albert's was AMAZING to work with! They are so friendly and helpful. I love my engagement ring and my simple, yet stunning, diamond wedding band. They check my rings annually to make sure there are no loose or lost stones and clean it whenever I bring them in. They have a fantastic selection and work with you-highly recommended!Albert's Diamond Jewelers's reply:
Hello Stacy, thank you for your review and your kind words. We are always happy to provide the best customer service and take the time to listen about your perfect piece. We are so happy you love you wedding ring. You are the reason we love what we do! Thank you for trusting us to keep your ring sparkling for years to come. We look forward to seeing you again soon. Albert's Diamond Jewelers -
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Denise Sent on 02/19/20124.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
Thank you for a great saleman like Otis. He helped us pick out the perfect rings! -
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User6026112 Sent on 04/14/20144.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
My Fiance worked with them and got me my dream ring just in time for our perfect day. Sean from Albert's had kept all his promises and was a great salesman always looking out for a us. We'll be back there for our wedding rings. -
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Jennifer Sent on 10/19/20144.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
I am in love with both my engagement ring and my band, both purchased at Albert's. My husband's band was also purchased there. I was a little unhappy with my husband's band's price, as it was more expensive than mine, even though his was a plain yellow gold band, whereas mine was a white gold band with several diamonds...but their service is excellent! I am extremely happy with the quality of the items we purchased.
I also purchased a child's pandora bracelet from them to give to my daughter/flower girl as a special gift. It is also a quality piece of jewelry. :) -
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Kourtni Sent on 03/16/20174.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.0 out of 5 rating
My fiancé and I went here and looked at rings, just to get an idea of what I did and (more importantly) did not like. The staff here was PHENOMENAL. We worked with Frank throughout this entire process. He was so attentive to detail, and obviously passionate about what he does. My fiancé eventually went back to pick out the ring by himself, and with the help of Frank and the rest of the staff, picked out my dream ring (while still being respectful of a budget.) They checked in regularly, to make sure that we both had a good experience and were satisfied with the purchase. I cannot say enough great things about Frank and Albert's Diamond Jewelers. -
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User1856633 Sent on 10/10/20144.4 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My husband and I have done nearly all our jewelry shopping here. We love their Peace of Mind plan and has come in handy already for sure. My only complaint with this vendor is when I have come in to the Schererville location to get my rings cleaned regularly and the looks I get from the employees. I am only 22 years old but I could be treated a little better. A girlfriend of mine came with me to do her regular cleaning once and she felt the same but much more...angered by it. They have mostly been excellent with my husband. They sold him his tungsten ring a size too big and ordered his size with would come in 4-6 weeks. This way he will exchange it when it comes but he had his ring for the wedding day! Overall I would recommend this jeweler. More selection at their Schererville location but better people service at their Merrillville location. -
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Lori Sent on 07/27/20104.4 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
We had gone to several jewelry stores shopping for our wedding bands. We tried a few cheaper places, then finally decided to check Albert's and see what they have. I always assumed they were a very expensive store. However, Dolores was very helpful. I simply explained to her what I was looking for. She was very knowledgeable and helpful. She helped me find the perfect band for my engagement ring. Dolores was so patient and willing to show us as many rings as she had to before we found the right ones. Everytime I go back in there to get a cleaning, I make sure to find her there!! They actually had better prices than any other jewelry shop we went to!! -
Quality of service
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