Dennis · Married on 11/09/2013
First I want to say that I dislike writing negative reviews. That said I did not have a favorable experience. I pre-paid for transfers to/from the Savoy hotel in Miami for our honeymoon. Our driver did not have the car (not a limo) at baggage pickup. We had to drag our own luggage across the parking lot to the parking garage. This is where it gets interesting. He couldn't find the car. We dragged our luggage up & down 3 floors, back & forth across each floor. He finally found it & so we continued to the hotel. We were late for our dinner reservation so we made the best of it. He was very prompt taking us to the airport & there were no snags at all.Sent on 01/24/2014
Now what really got me was that the company had the b*lls to charge me for parking in the garage AND tolls to/from the airport on top of the pre paid charge. I got $4 off the parking charge for my "troubles" at the airport. I tried to contact them & no response.
I hope they understand I will be writing reviews on EVERY SINGLE TRAVEL COMPANY WEBSITE. The driver screwing up was one thing (we're all human), but the company not caring about it at all REALLY hacked me off.