Airlie Reviews

78 | Warrenton, VA
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78 Reviews for Airlie

Recommended by 92% of couples

4.6 out of 5.0
  • Quality of service 4.6
  • Professionalism 4.7
  • Flexibility 4.5
  • Value 4.6
  • Average response time 4.6

Awards

78

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  • M

    Megan · Married on 09/27/2008

    1.0
    • Quality of service:
      0.0
    • Responsiveness:
      2.5
    • Value:
      0.0
    • Flexibility:
      0.0
    • Professionalism:
      3.0

    The grounds at Airlie are absolutely beautiful. Unfortunately the weekend of our wedding it was raining and humid. Our ceremony and reception were held inside (which we were fine with and had prepared for). We had gone over specifics with their staff and everything was ignored. They appear to be very good - but do not ask them to change anything. We had upgraded to a sit down meal instead of a buffet and they did not have sufficient staff to serve it properly. A few examples - Our ceremony ended aprox. 5 minutes prior to the start of the cocktail hour. An Airlie staff member positioned herself in front of the bar and refused service to all until the hour hand on the clock struck 7pm. The rolls were actually placed on the tables after the main courses had all been cleared away. During the cocktail hour they had set up one long buffet (instead of passing them to the guests as stated in the package we purchased) in a small room and the majority of guests did not get any food. Coffee was never served until the groom starting serving our grandparents himself (rediculous!).
    Our families stayed at Airlie and the majority of our guests were out of town (staying at Airlie and other hotels in the area). We had welcome bags prepared with directions, maps, events times etc. and they were not delivered to the guests. Considering the fact that we were the only function they had going on that weekend, it's kind of hard to understand why this was so difficult for them to do (especially since we had already been told in our meetings with them that it would not be a problem for them to place the bags in the rooms).
    Positives - the food was VERY good. The staff very polite when you asked a question, but they were not at all pro-active.
    I'm glad all the stress associated with them is over. Unfortunately, I would not recommed them at all.

    Sent on 11/11/2008
  • A

    Araceli · Married on 11/11/2012

    0.2
    • Quality of service:
      0.5
    • Responsiveness:
      0.0
    • Value:
      0.5
    • Flexibility:
      0.0
    • Professionalism:
      0.0

    Working with Airlie has been an absolute nightmare. At our initial site visit we were told EVERYTHING we wanted to hear. The minute we submitted our non-refundable deposit everything went to hell. We were told we would have to do the a la carte wedding because we were having only 50 guests, which was not what we were told during the initial walk through. We were told all we had to do to hold rooms for our guests was to pay for our room (the bride & groom suite) up front. Later we were told we would have to pay for 50% of all the rooms needed & finally, we were eventually charged 100% for all the rooms we thought we may need (which broke down to just under $7k). All the contracts were unclear; they changed depending on what mood the staff was in and when asked to clarify we wouldn’t hear back from them for WEEKS. The staff is polite in person, however are super condescending on the phone and in emails. At our final walk through, 4 days prior to the wedding, they only provided estimates of overages and remaining balances. Also, they failed to include the service charges (i.e. gratuities in these estimates, which later we discovered breaks down to about $4k!) The rooms are overpriced & the staff is completely incomepetent

    Sent on 12/16/2012
  • W

    Joe · Married on 08/11/2011

    • Quality of service:
      0.0
    • Responsiveness:
      0.0
    • Value:
      0.0
    • Flexibility:
      0.0
    • Professionalism:
      0.0

    Airlie is quite possibly the least professional place I have ever visited. My fiance and I were all set to have the wedding there, despite Tina, the wedding coordinator (if you can even call her that).

    Most places allow tastings so we wanted to taste the food we were about to spend $20K on. It took her 3 weeks to set up a tasting, when we finally arrived they gave us one plate of food. It was a flank steak! I can buy a flank steak for $3 at the store, they were charging us $150 a plate! Keep in mind the steak was chewy and not cooked very well.

    Despite all this we were still willing to have our wedding at Airlier, however, once Tina walked out on the tasting and didn't show us around the grounds because she was "done working," that is what put it over the top.

    Despite wonderful settings how could anyone spend $20k- $30K on a wedding where the people do not pay personally attention to you. Tina doesn't even show up the day of the wedding! So the person you are in contact with year round is not even willing to show up the day of the big even because "she doesn't work on saturdays." Imagine you are a teacher and a students comes after school for help and you say "sorry im done working."

    I have never seen such poor professionalism in all my life. Its too bad because the grounds are gorgeous they just have to get a new staff!!! My fiance was in complete tears by the time we left because no one cared if we chose that place or not.

    Beware of the STAFF!!!!

    Sent on 09/28/2011

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