15 Reviews for A1 Limousine and Party Bus
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Recently I rented a party bus from this company for my sons homecoming group. I was extremely happy their service.
The bus driver was very professional the service was great! Ray is very responsive and answering every and all of my calls and text message! She understood how stressful it is to try to coordinate 28 kids, kept me at ease.
highly highly recommend this Company.
Most affordable bus I found in the Chicago land area. Came on time. Bus was clean and stocked. Driver knew where he was going. No problems with payments/directions/music/schedule. Would recommend!
We had a great experience on our party bus! The driver showed up 15 minutes before our scheduled pick up time to ensure our evening went smoothly. The bus was great- clean and professional. Our driver was very kind and provided great service to us. Amazing experience!
Wanted to give a shout-out to the customer representative who assisted me in booking my wedding trolley bus, I believe her name was Ray. Thanks a bunch for you help in making our special day go so smoothly. The trolley was decorated really well and we even got a complimentary bottle of champagne. We paid for the unlimited stops, so we went to various bars in Chicago after our ceremony. It was a very fun evening! We did need to have a security guard on board, as per the new Chicago ordinance law. Just beware if you book a party bus that doesn't offer this service, you could get fines for drinking without one. Overall, our wedding was amazing, A1 really provided exceptional customer service and we would definitely choose them for our next outing! Thanks!!!
Words can't begin to express how grateful I am to the A1 Limousine and Party Bus company. On the day of my wedding, everything you could think of that could go wrong, did. The morning started off with rain and thunder, the venue had to be moved indoors to a new location, the caterer arrived at the wrong address and to top it all off, my dress was missing. During this entire commotion, I completely forgot to call A1 and update them with the new address of the church/reception. Ray was so understanding and within minutes she was able to re-route our original drop-off location to the new location. The new place was about 30 minutes further than I was quoted for but she was so generous and waived the extra fee. I was just amazed at their flexibility and warmth. As you can see from my picture, in the end, it was a day I will never forget. The sun came out, the new venue was even more perfect and I found my dress hiding in a hotel room closet. It all worked out in the end and it was all so perfect thanks to Ray and her team!!
What a wonderful experience with the Folks at A1, from talking the call to fully delivering on the 5 star promise they really did a wonderful job and I would highly recommend them to anybody looking for a reliable wedding tramsportation service.
We appropriate your response, glad to have been part of your special day.
Over all I was satisfied with the service. The bus was nice and clean inside. Did not have any issues with making the reservation, it was quite easy. We had a budget for the wedding and they met it. Which was fantastic, also to reserve our we only put down a $100 deposit. We had so many stops for pictures. Make sure you ask about the wedding package because it includes unlimited stops and a couple of other convenient stuff.
This was a big event (surprise party) that came with a lot expectations, and A1 delivered on all fronts. From working with Rae during the planning, to facilitating the group while decorating and driving with driver Ray, A1 provided a relaxed and fun evening that put all worries aside. It also helps that the actual trolley amazing!
We are glad to have been part of an awesome Birthday!!
We were really happy with the service! The driver was super nice and very accommodating. A week before we asked it we could move up the pick up time by 15 minutes and they were happy to do so. The trolley was decorated nicely and the ride made for a very special wedding day.
Hi Jane, We are glad to hear that you were happy with the service - we are glad to have been part of your special day !
Some of the friendliest people I know, who have begun their own business and serve diligently and professionally. You're in for a fun, memorable and classy time!
I was told by Rae to have snacks in the party bus since it was my wedding...but we didn't get to snack since the driver did not not. Just a miscommunication. Other then that we had a good experience. Thank you. Found you through the Knot.
Hi Jackie sorry about the miscommunication we allowed your party to have snacks, just not chip because they get really messy.
A1 limo was pleasant and professional with their service. Special thanks to Ray for accommodating our requests. Transportation was breeze on our wedding day and I hope to use their company for future events!
Our experience with A1 Limousine was nothing short of an unmitigated disaster on numerous fronts, and our biggest wedding regret is trusting them to handle our transportation needs.
While searching for our party bus to transport the bridal party to and from our wedding photo locations, things started off on poor footing after we spoke with Ray and negotiated a pricing structure that fit our needs. The company initially refused to honor the quote Ray gave us, but they were still cheaper than the competition, and we decided to sign with them. They sent over a contract, which we signed, but after we asked for a larger party bus things became far more informal, with the company failing to provide neither an invoice nor a contract for the new bus. Everything was to be done as cash the day of the wedding, which should have raised red flags for us.
Long story short, the driver ripped us off on our wedding day and didn’t follow the signed contract that they themselves drafted after making us late on purpose (along with unsafe driving). We called numerous times in August and September, but so far, our complaints have not been escalated to anyone who can actually resolve the situation.
Do NOT trust this company with any of your transportation needs. Your concerns will fall on deaf ears, at least one of their drivers is breaking the law texting and driving, the vehicles are in poor condition with barely-operational air conditioning, and they’ll try to shake you down for money by the end if you’re even a little bit late (even if it’s their fault). We’re incredibly lucky the rest of the wedding was fantastic as this put a major damper on what should have been a wonderful day.
Edit: It's also worth mentioning that this company failed to address my concerns over phone or email when I contacted; I've only gotten a response back in review comment format. That should tell you what you need to know about this company.
Dear Mr. Letellier,
We are aware that you hired our service for a two hour interval on August 12, 2017. Our driver was at the expected location 15 minutes prior to the pickup time. While we don't generally reserve a bus for only 2 hours on a Saturday, we knew how tight your budget was and we were trying to help you out.
Our company tries to work with each customer we serve as best as possible. You were provided with a free wedding package with your rental. The driver was waiting at the back door of the church to pick up your party. He was in the back parking lot calling the number you provided and no one answered.
Our party bus includes comfortable leather seating, lighting, surround sound, a television in the back and an amazing air-conditioning system. We also included a free wedding package for your special day that provided complementary ice, soda, water, beer and a bottle of champagne for your guests. In addition, the party bus was decorated for your wedding free of charge.
Our drivers use cell phones as GPS to always find he most efficient route to get you to your next destination. After consulting with our driver, he was not texting and driving.
You were scheduled to end your service at 5:30 PM. At 5:45 PM, you were still in the process of taking pictures and appeared to have no intention of wrapping up. Our driver was scheduled for another job, and was now going to be late because you were not keeping to your schedule.
Your party was brought to the next location and dropped off at 6:20 PM, close to an hour longer than our scheduled service time. The driver asked you to pay for the services rendered to you at the last minute, because that is our policy when a customer doesn't schedule extra time by contacting our company ahead of time.
We apologize for this misunderstanding and hope that you realize we tried to provide you with the best service possible.