73 Reviews for Venetian Yacht Club
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If there were 0 stars, I would have given 0 stars. My fiancé and I just got home from a consultation with Toni Ann to have our wedding at the Venetian Yacht Club. All we have to say is thank god we WILL NOT HAVE OUR WEDDING at this venue. Toni Ann was 15 minutes late to our appointment and walked up with a very combative attitude. Walking about 10 feet in front of us throughout the tour, each time I asked a question she provided a short one word answer as if we were not worth a respectful answer, she was talking down to us- unbelievable really, we have never experienced such disrespect from customer service. When we went into the catering rooms I was simply taking a video to show my mom and sister the venue. We walk into the elevator with my phone screen on/lit up and Toni Ann began accusing me of recording our conversation - which I was not. After this, she continued the consultation with a MAJOR ATTITUDE while being disrespectful. It got to the point where my fiancé and I actually had to leave her office because of how rudely she was treating us. Toni Ann clearly did not understand that our wedding experience will only happen once and she made our consultation experience unbearable. I don't understand how anyone could work with Toni Ann at the Venetian Yacht club. The service at this venue was unprofessional and simply rude. While it is understandable that everyone has a bad day... in the hospitality field, her treatment was unacceptable.
From beginning to end, our daughters wedding was FANTASTIC. With the help that Toniann (THE BEST) gave us, the whole experience was above and beyond. She has a personal - friendly style that worked so well with my many questions, as Mother of the Bride. She had excellent advice and personally assisted with every consideration that we presented, making The Venetian a FABULOUS place to have a wedding. Our guests raved about the food, the room, the wait staff and of course the view...Toniann was truly a guide and a friend...In fact, my daughter and I miss working with her, now that the wedding is over LOL... We totally LOVE The Venetian and we know from our guests that this was a special night to remember. Irene
When we first walked into the Venetian last year, we knew it was the place we wanted to have our Wedding. We worked with Daisy, who was absolutely great to work with! She was helpful (being that we are a male couple, neither one of us had a clue what to consider!), worked well with our vendors, and helped us add all of the touches to make our event special! The food was absolutely amazing! They even worked with folks with dietary issues to ensure they enjoyed top-notch food! The day of, Bob, our Maitre' D ran that ship tight! We did not have to worry about a thing! Tonianne was also there to help and make sure everything went well. She was sweet and easy to work with! The Viennese hour BLEW OUR MIND! Overall, if you are looking for a place with breathtaking views, top notch food, and excellent service, you need to choose the Venetian!