37 Reviews for The Garden House
Trustworthy reviews are our priority. Businesses can't pay to change or remove reviews.
We orginially looked at Look Park for both the reception and ceremony location. During the tour, we were repeatedly told that there is "one wedding a day" and if it rained we could use the tent. During this initial part of the process Jilian was super responsive and full of welcome hospitality. We were thrilled. However, after receiving the contract we had several questions that I emailed Jilian. We waited a few days but never received any response to the email and questions. Therefore, we had deadline dates on hold for Look Park and another location and needed to make a decision. We chose to forgo Look Park for the reception and stay only with the ceremony there. Jilian then responded only to that email to confirm the ceremony sight and gave the price for just the ceremony and all was paid. We were told we had nothing to do for the park until final numbers were needed. We were never made aware that it was actually "one reception a day" not "one wedding a day" at the park and by forgoing the reception, thus we would not have the tent for a rain plan. It was not until 2 weeks prior to the wedding that we learned this information, which was during a call to confirm number of chairs we would need. Jilian's response to the confusion was distant and unapologetic. Now I get that maybe it would seem common sense that this would be the case, however, when you're new at planning your wedding nothing really appears common sense. It would have been helpful that Jilian provided the information in the beginning as I wouldn't have decided on an outdoor ceremony without a built in back up plan as I had everything done 2 weeks before the wedding. Through this whole process it seemed like we were only important when it came to getting our money and we were left feeling it was a political game of word choices to "sell" the park rather than help plan our wedding. A simple change of words, answer to emails and an apology would have gone a long way in helping us feel less like only $.
My husband and I got married last week (April 2017) and had the Garden House as our reception space. We booked it close to two years ago since we were living on the west coast for most of the wedding planning and Jilian, the Director, was able to give us the rates when we booked it in 2015. We loved the venue for its location and beauty, there is not much decorating to do depending on our style/theme. Communication via email was fairly quick and the 24 hours leading up to the wedding was on point. I was able to come in to set up the day before and felt that I could trust Jilian and her staff to do a great job and to put my guests first the day of. The day of coordinator was also very responsive and was very helpful. I would definitely recommend the Garden House for anyone looking for an event/reception space.
The Garden House was such a wonderful venue for our wedding! Jilian was a pleasure to work with and made the process so easy. We got married in November and we were waiting on the forecast to determine whether we would have an indoor wedding or a wedding on the courtyard. We ended up with exceptionally warm weather for November and had a high of 62 so we elected to have the wedding in the courtyard and it was perfect. We added a chuppah, but the venue set up the chairs. We were a bit worried about guests being chilly so Jilian suggested that we rent heaters, which worked perfectly. Though prior reviewers mentioned issued with the staff and the bar, we had no such issues.The bar closed promptly on time, but while open the staff were friendly and responsive. The woman we worked with the day of Angela was helpful and friendly. The reception in the Garden House was gorgeous and really needs no decorations other than flowers for the tables because the venue is so stunning by itself. I highly recommend this venue for your special day!