Extreamly supportive and helpful

My husband and I booked our wedding day in October 2020 at Serendipity Garden Weddings in February 2020. We were told at the time of the booking that we needed to purchase wedding insurance. Of course, we did not think that we would have ever needed the insurance, but it was a requirement and we thought, better safe than sorry. As the pandemic began to force businesses to close, including wedding venues, we began to panic about an eventual cancelation but remained hopeful. Serendipity’s management staff sent an email updating each couple about the cancelations at the venue and the uncertainty of the situation. As healthcare professionals, we completely understood the unprecedented circumstances and safety concerns but as consumers, we were frustrated and anxious. As we observed the devastating financial effects on businesses across the country and witnessed the inconsistent business shutdowns and lack of a standardized protocol for businesses to adhere to in order to ensure the safety of their customers and staff, we realized our anxiety was matched by business owners. We received a phone call from the owner, personally informing us of the cancelation of our wedding and our options moving forward six weeks before our scheduled wedding day. We heard the sadness and genuine empathy from the owner and couldn’t help but switch our perspective from the frustration of the consumer to the understanding and compassion of the healthcare worker. We filed our claim through the insurance company and received an email the next day from a representative. The representative provided detailed instructions on the documents and information that was needed to proceed with the refund. The venue promptly responded to emails asking for documentation. We received a check in the mail with our refund within one week of filing our claim. While we were bummed that our wedding was not at the beautiful Serendipity Garden Weddings venue, we are so grateful for the required insurance and the kind and caring staff. Life is unpredictable and 2020 has given consumers and business owners a ride of a lifetime. God bless event insurance and God bless kind people.

We had our wedding at Serendipity Gardens Weddings and we are so happy this was our wedding venue!

This was the only Wedding venue we looked at! I fell in love with it, and it’s absolutely stunningly beautiful!

The staff is amazing and super sweet and professional!!

They go above and beyond the call of duty, all of our guest had nothing but great things to say about Serendipity Garden Weddings!

Our wedding was absolutely beautiful and I highly recommend anyone who’s looking for a wedding venue to go with Serendipity Garden Weddings,you will be so happy that you hired them!

It’s such a beautiful Wedding Oasis and it’s breath taking!

Oh, and the Owners are beyond sweet and gracious!
Joy, Ashlee, Brittany are amazing!!!
The entire staff on our Wedding day was absolutely amazing, super professional,and sweet!

Thank you again for making our Wedding day absolutely perfect and beautiful!

I hope one day I get to attend a wedding at Serendipity as a guest!
First class all the way!

Thank you, Thank you, thank you!
Xoxo