Future Brides & Grooms Beware!
My fiancé and I had a terrible experience with Rachel Ward (Rediger) from Rachel Rose Event Planning. We hired her for full planning over a year in advance, specifically selecting her top full planning package because we wanted a detailed planning structure and budget management plan. Unfortunately, there were issues from the start, but since this was my first wedding planning experience, I didn't know what to expect. However, as the months went by, it became clear that Rachel was not delivering what we had agreed.
Despite paying extra for her most extensive package, we were surprised that we had not received anything personalized from Rachel after five months, with no mention of a checklist or budget plan. We were also concerned that she needed help remembering our budget, even though she had previously assured us that our wedding was feasible within our budget and would provide a detailed plan for achieving it. Interestingly, of all the wedding planners we spoke to, only Rachel assured us that our dream wedding was possible within our budget and guest count. In contrast, the other planners were honest and gave us a more realistic cost estimate. Even though I knew deep down that it wasn't possible, Rachel's claim that she had her wedding at the same venue made me trust her judgment. However, it turned out that Rachel had limited expertise in budget planning, and we'll always wonder why she gave us such false hope.
When we expressed our concerns to Rachel the first week of December, she suggested we schedule a call in January, which was disconcerting since I had just informed her that I would have a month and a half of less busy work before I got really busy again. I wanted to take advantage of that time to complete as much work as possible. It would take 15-30 minutes to have a phone call and ease our concerns, but she didn't have time for a month. Despite having ample time to discuss our concerns, Rachel seemed uninterested and unenthusiastic about our wedding plans.
After numerous red flags, we decided to part ways with Rachel over nine months before our wedding date, giving her enough time to fill that date with another wedding if she wanted. We even asked her to provide us with an itemized list of what she worked on and her hourly rate, intending to pay her for her time worked. However, it was clear that Rachel had yet to do what we agreed to, and the one thing she did do was initiate a conversation with the catering company via email, and I took it from there. We were left feeling scammed when Rachel refused to provide an itemized list of what she had worked on and told us that we had signed a non-refundable agreement, regardless of whether she had done the work.
Hiring a new planner only confirmed that we had made the right decision to part ways with Rachel. Our new planner sent us a personalized mood board and budget within a week, which Rachel should have done, given that we paid her $5k for her services.
We caution anyone considering Rachel and RR Events as their wedding planner. We were left feeling scammed, frustrated, and disappointed that we had paid so much for a service that was not delivered as promised. While we understand that everyone is different, Rachel's job is to provide personable service and uphold her end of the contract. We hope that our experience serves as a warning to others to beware of Rachel Ward & Rachel Rose Event Planning and that they find fantastic, knowledgeable planners who deliver what they promise.