Kim Son

Houston, TX 77299 Map · Phone number
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2 reviews
3.0 out of 5.0
  • Reviews 2

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2 Reviews for Kim Son

Recommended by 60% of couples


3.0 out of 5.0
  • Quality of service 3.0
  • Professionalism 3.0
  • Flexibility 2.5
  • Value 3.0
  • Average response time 3.5
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  • N

    Nga · Married on 02/28/2015

    4.8
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      4.0
    • Professionalism:
      5.0

    The catering supervisor was awesome to work with. She helped us put together our menu, kept us within our budget and provided us with décor advice and vendor referrals. On the day of the event, we were provided with TWO catering managers who help us make sure the entire event went smooth. Everyone was accommodating and the venue was beautiful!

    Sent on 03/11/2015
  • J

    Jody · Married on 03/05/2016

    1.2
    • Quality of service:
      1.0
    • Responsiveness:
      2.0
    • Value:
      1.0
    • Flexibility:
      1.0
    • Professionalism:
      1.0

    In an effort to reduce our costs, we had initially booked a private room next to the buffet for our rehearsal dinner. We made several trips to see BINH to communicate the need for a private space, show the exact set up needed for the Chinese Tea Ceremony, and confirmed that we could bring in wine without any charges. He was agreeable to all of these before our rehearsal dinner. Evening of, with a surprise, we were led into a non-private room within the buffet area, they did not have it set up as we needed it to be for the tea ceremony, AND they tried to charge us a ridiculous corking AND additional $10 per wine bottle fee that night. The manager argued and gave us a lot of attitude during this time, and we had to have several argumentative (on their end) conversations with them and Binh on the phone in order for them to adhere to our original agreement. Bottom line is that management DOES NOT CARE ABOUT CUSTOMER SERVICE AT ALL and they only care about HOW MUCH MONEY THEY CAN SQUEEZE OUT of their customers...EVEN THROUGH DECEIT! Terrible experience that should have been celebratory. It's so not worth any money saved by going with them. I would never host anything small or big at Kim Son.

    Sent on 08/15/2016

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