BE Polished was recommended to me by a friend. I was in touch with them via email and sometimes it took a while for them to respond. There was also a small issue with them booking me in for a make-up trial rather than an appointment with a make-up artists - luckily my wedding planner caught it in time :)
Having said that, the service on the day was great. The nail technician was friendly and did a good job. But the make-up artist was just outstanding. His name was James and he works as a freelancer (so make sure you ask for him!). He did an amazing job with my make up :) I felt that my make up was better than the dress!