erica's Profile
September 12, 2009
Ceremony Location: Point Pleasant Beach, NJ
Reception Location: Point Pleasant Beach, NJ

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My Reviews (5)
Wedding Cake
Mueller's Bakery
Bay Head, New Jersey 08742
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Review Date: 09/30/2009
Services Used: Wedding Cake

0.0
out of 5.0
Quality of Service: 0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value For Cost:0.0 out of 5.0(0.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)
Wow, they are absolutely terrible! My cake was supposed to be Chocolate cake with raspberry preserve filling with Chocolate fudge icing. I cut into my cake and it was a white cake! ughhhh. They forgot to deliver my cake topper so we wasted the money on it, when will i use it again?!?! When I called to discuss the issue, the owner took days to return my call and when he did he was not apologetic. In fact he said the decorator said he made a chocolate cake. I said are you aware that weddings usually have photographers, I can show you a picture. After all was said and done I have not been refunded any money and they ruined my cake. shame on them!
in response to their comment:
the outside was chocolate so of course the catering hall said it was correct, that was what they saw. also I HAVE PICTURES!!! the cake was incorrect. they delivered the cake topper at around 9pm. my wedding was over at 10. too late! The cake was paid through my venue (with my money) and they are just giving me the run-around. Even now, they can't apologize. They are too defensive to acknowledge the levity of their error. No my wedding is not the end-all be-all but it was my big day that was effected by their error. Poor customer service! I could have been ok with the errors, had they at least been apologetic and sincere but they were neither. The manager Kacy or katie was the most professional and sincere person there, you would think the owners would care just as much...possibly more.

Mueller's Bakery responded with the the following comments:
Phone message for Erica was left the same day. The catering hall said the cake was as ordered as did the cake decorators. We apologized for the mix up with the topper and delivered it as soon as we were made aware of the problem. Catering Hall said that the bride should discuss with them this situation since they have not yet paid for the cake.


We do care. We did apologize for our mess up. We did call the catering hall on your behalf. They told us (which we let you know) that you need to take it up with them for a refund since they have not paid for the cake and you paid them.

DJ
Ceremony Music
Infinity Entertainment Co.
Randolph, New Jersey 07869
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Review Date: 09/30/2009
Services Used: DJ, Ceremony Music

4.9
out of 5.0
Quality of Service: 4.5 out of 5.0(4.5/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
They are a fantastic company. Rich was so quick to return all of my phone calls. They were super accomodating and very fair. They were so laid back yet professional and on top of their game. It was such an easy day. Alex was amazing as the DJ. He is so friendly and warm. He was right there with suggestions that i needed and made the evening go so smoothly. There was a minor miscommunication and something was not done that was supposed to be and I encountered the best customer service when dealing with Rich again. He was quick to remedy the issue and I would recommend them to anyone! Thanks!

Invitations
By Heart and Hand
Nashville, Tennessee 37220
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Review Date: 09/30/2009
Services Used: Invitations

5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
WOW, i have found the most amazing woman to create my invitations. They are beautiful!

I posted an alchemy on Etsy and got a bunch of offers and hers was fantastic! She even offered to address the invites for me and send them out but I wanted to see them first so she sent them to me instead but she still addressed them. She also stamped my reply envelopes and addressed them.

Let me get to the specifics before I continue becasue I am sure people really want the price For 120 handmade cusom pocket invites with reply card and envelope and directions insert it is only $275!!! Wow! I am so psyched. No this is not a cheap invite idea but for the quality, this is an amazing deal! I can't guarantee it will be this low but it is great to get a quote from her.
i had gone to michaels and selected the paper i wanted ahead of time and she went and found it and ordered it in bulk from the paper company. she will go above and beyond! She will try as many attempts as she needs until she gets it right! I LOVE her!
In the end, we had a mishap that Meropi was super quick to fix. Her customer service is phenomenal and she pulled out all the stops to remedy the situation very quickly. Thanks Meropi!

Officiant
Eclectic Unions by Celebrant Jessie Blum
East Rutherford, New Jersey 07073
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Review Date: 09/30/2009
Services Used: Officiant

5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Jessie is amazing. She was sooo quick to respond every time I contacted her. She is very organized and professional. She has such a kind demeanor and gentle yet fun personality. She wrote an amazing ceremony for us and created a keepsake for us with our vows and ceremony. The price included a rehearsal the evening before. Thank you Jessie for making our day so special!

Unique Services (Other)
ShutterBooth Philadelphia
Philadelphia, Pennsylvania 19101
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Review Date: 09/30/2009
Services Used: Unique Services (Other)

4.8
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
They were amazing. Everyone loved this service. The attendants were so friendly and helpful. Roxanne helped to design a logo and was always so quick to return my phone calls. thanks so much for making our wedding unique