smaust's Profile
June 06, 2009
Ceremony Location: Santa Fe, TX
Reception Location:

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My Reviews (1)
Ceremony & Reception Venue
Catering
Event Rentals
Haak Vineyards & Winery
Santa Fe, Texas 77510
See All Reviews

Review Date: 07/13/2009
Services Used: Ceremony & Reception Venue, Catering, Event Rentals

3.4
out of 5.0
Quality of Service: 3.5 out of 5.0(3.5/5.0)
Responsiveness:3.5 out of 5.0(3.5/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:2.0 out of 5.0(2.0/5.0)
After the line dies down for the food they take the food up and dont serve anymore. This is the only place that I have ever been to that takes the food up and doesn't leave it out. We made our final payment to the venue. Three days before the wedding they popped on us that hadn't paid all the payment yet. She claimed that we still had $400 to pay. Quite hard to do when you are that close to the weddinng.

Haak Vineyards & Winery responded with the the following comments:
Response from Kathleen Reiss Events Manager. Yes, we did pick up the buffet line soon after all guest were served as there was no entree left to serve perhaps we did not communicate this to the wedding party adequately for that I apologize. The responsible party for the payment of the venue rental receives a contract that details the payment schedule, often the confusion comes with distinguishing between the deposit and the payment as they are two seperate requirements. I have begun an invoice process to avoid this in the future. We appreciate the comments and will examine issues raised.