Jane's Profile
April 25, 2009
Ceremony Location: Atlanta, GA
Reception Location:

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My Reviews (3)
Ceremony & Reception Venue
The Cator Woolford Gardens at The Frazer Center
Atlanta, Georgia 30307

Review Date: 05/02/2009
Services Used: Ceremony & Reception Venue

4.1
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:3.5 out of 5.0(3.5/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)
Pros:
-Allow outside caterer for a fee
-Can bring your own alcohol
-Beautiful gardens
-Can use existing tent
-Usage of 200 chairs
-Friendly & knowledgeable coordinator
-Flexible set up & clean up time
-Indoor rain option - hold less than 150 guests

Cons:
-Poor lighting in the Pavilion area
-Small tent has pebble floor - hard to walk around in heels & can be dirty
-No trash cans/dumpsters
-Music restrictions due to surrounding neighbors
-Ice maker doesn't work
-Mismatched table sizes

The gardens were beautiful. We were so blessed with good weather so didn't have to spend extra money on outdoor rain options. Overall, the pretty outdoor surrounding made all the efforts worth it. We spent a lot of money in other areas that you wouldn't normally spend at a regular venue. We spent money on extra lighting, table & chair rentals, and extra tent to accommodate more guests. I had some worries about the pebble floor in the existing tent so had to put all the young guests in that tent. The no trash can or dumpster being available was an inconvenience to my caterer. We also had to end the wedding early due to low music tolerance because of the surrounding neighbors (10pm restriction). With all that being said, we were willing to do everything to have a perfect outdoor wedding.

The best thing about the venue was that the coordinator was so flexible & had great ideas. Without her we wouldn't have been able to do a lot of the set up early on. She also worked really well with the other vendors like our DJ & caterer.

The Cator Woolford Gardens at The Frazer Center responded with the the following comments:
We would like to report that our ice machine is now working great and that we do have trash cans available to our caterers. We do however require caterers to load out trash which is a typical practice and all of our caterers know this and gladly haul away trash with no complaints!

DJ
Spectrum Entertainment
Norcross, Georgia 30071

Review Date: 05/05/2009
Services Used: DJ

5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Our DJ was Jim. He did a great job and all our friends really loved the music selection. We picked out some songs beforehand & he adapted to the genre of the song selection. Everyone had a great time on the dance floor. Our wedding was only partially in English so he figured everything out pretty well. Jim also adapted to the last minute changes of the reception timeline & coordinated everything with our MC & photographers. We ended the reception earlier than anticipated so Jim stayed around & played background music until most people left.

The one glitch we had was he couldn't find the song to our 1st dance so we dance to another song. Later, he found the song so we danced to it too. We were pretty happy with having two first dances.

Spectrum also went out of their way to educate our outdoor venue around having speakers & regulating the noise levels. Overall, we had a great experience with everyone we dealt with at Spectrum. I would highly recommend them.

One thing that sort of threw us back was we had to select the music for every events during the reception & some more. I'm not sure if this is the norm. Before this, I was under the impression that you tell the DJ your 1st dance song & music style & he would have everything for you. So we ended up spending a good amount of time before the wedding picking out music.

Transportation
Cooper-Atlanta Transportation Services
Atlanta, Georgia 30360

Review Date: 05/05/2009
Services Used: Transportation

1.0
out of 5.0
Quality of Service: 1.0 out of 5.0(1.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:2.0 out of 5.0(2.0/5.0)
Value For Cost:2.0 out of 5.0(2.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)
Our driver was George. He drove us from my house to the church for our wedding ceremony. The limo stalled once on the way to the church. After the 2.5 hour ceremony, the driver told us the limo was okay. From the church to the reception, the limo stalled 4-5 times. During these stops, the limo had no air conditioner in Atlanta's late 80s oF. We had kids in the limo & they were scared. We got to the reception 15 minutes later than scheduled.

Throughout the trip, George kept us in the loop of the problems. We still tipped him in the end because we realize that it wasn't his fault.

After the wedding day, we called Cooper Atlanta 3 times to speak with customer service. The 1st time, the representative told us that they weren't liable for the break downs. I understand break downs beyond control but Cooper Atlanta had 2.5 hours in between destinations to have the limo fix or swap. Two other times we called & were asked to leave our number so that a manager would call us back. And yet, we still haven't heard from anyone. We were disappointed in the customer service we received after all the good reviews we hear. We will never use Cooper Atlanta services again & will tell our friends & families.