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We would NOT recommend the services of Sal and Studio B Photography. Studio B lost our reception photographs and did not have the professional courtesy to inform us. We had to discover it ourselves. Then, he had the nerve to negotiate pricing, instead of refunding 50% of the money we paid upfront.
Not a professional at all. Read on to learn from our experience.
We discovered that our reception pictures were missing after we received a blue ray disc cd, which we could not download, play, or open in any media outlet we had. When we e-mailed regarding this issue, he did not respond.
Then, we requested a relative who is a computer scientist to examine the cd. After some hours, the cd was opened and revealed our pictures only from our wedding ceremony. When we again contacted Sal, we used his website to write to him. he responded to say he will send-out a complete set of pictures; not yet admitting or informing us that the reception pictures were in fact missing. We gave him the benefit of the doubt because the wedding ceremony pictures looked up to standard.
Sal finally called us after two weeks stating that he could only refund 25% not 50% of the money because he had to make-up for his post-production cost. When we questioned how he could do post-production on pictures he never had, he stated he didn't know. Why should clients pay for product he did not deliver? And, if he did not "lose" the pictures than who did? When we asked, he did not respond.
When asked why he couldn't respond sooner and left it to us to discover that our reception pictures were lost under his care, he stated that he delegated that post-production work to another. When asked who, he again did not respond.
There are other written, e-mail excuses that clearly make him inconsistent in what he told us about the "missing" reception pictures. He has yet to refund our 50% of the money. We have requested him several times to take responsibility and do the "right thing" by refunding 50% because only half the agreed-upon product was delivered to us.
Currently, we await his response to our last e-mail informing him of our legal contractual rights.
Our day for justice will come, but in the meantime, I along with my husband want to warn future wives-husbands: He is unresponsive, inconsistent in his dealings and stating things that are not true, not professional in the way he dealt with post-discovery of missing reception pictures.
Do not trust him. He is unprofessional and unresponsive. If he can lose our reception pictures (without delivering a single reason or owning-up to what happened) he can do the same with you.
Also, he claims that he and his wife together. He mentioned in our consultation that he and his wife will come and take pictures together and that we will be entitled to 500 snaps, plus multiple copies of CDs; his wife never showed-up on the wedding day, we never received 500 digital snaps, and we never received multiple copies of CDs.
What makes him even more crooked is that he tried to negotiate with us after discovering that reception pictures were lost.
He was responsible for documenting a sentimental, lifetime memory for us and he failed!
Studio B Photography responded with the the following comments: Malvika,
We appreciate your feedback. Again, we apologize for any inconvenience we've caused you and we have responded with our availability on this situation.
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