Libby's Profile
June 12, 2009
Ceremony Location: Washington, DC
Reception Location:

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My Reviews (3)
Wedding Cake
Georgetown Cupcake
Washington, District Of Columbia
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Review Date: 06/18/2009
Services Used: Wedding Cake

5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
We ordered 11 dozen cupcakes from Georgetown Cupcake for our reception and are very happy with that choice. The cupcakes looked elegant and tasted great. Ordering was a breeze and delivery was simple as well. In my opinion, Georgetown Cupcake is a much better value than the other companies in DC.

DJ
Dream Day DJs featuring Jake Ritchie
Warrenton, Virginia 20186
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Review Date: 06/18/2009
Services Used: DJ

5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
We were extremely satisfied with Dream Day DJs. We couldn’t have been happier with the services or setup, and the party Saturday night was just as I had envisioned it: elegant, sophisticated, and exceptionally fun. The setup was very sleek and unassuming, which was a relief because my main concern about hiring a DJ was having huge speakers, a tacky banner, and flashing lights in the reception room.

We were absolutely thrilled with everything, and all of our guests had a wonderful time thanks to Jake's hard work and superb performance. Most people stayed until the very end, and many of them have remarked that they’re never had a better time at a reception.

We would highly recommend Dream Day DJs to anyone in need of wedding or other event entertainment!

Transportation
American Eagle Limousine, Inc
Lorton, Virginia 22079
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Review Date: 06/18/2009
Services Used: Transportation

0.0
out of 5.0
Quality of Service: 0.0 out of 5.0(0.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.0 out of 5.0(0.0/5.0)
Value For Cost:0.0 out of 5.0(0.0/5.0)
Flexibility:0.0 out of 5.0(0.0/5.0)
I was 45 minutes late to my own wedding because the driver deviated from our desired route and took back roads to the ceremony. My husband felt he had no choice but to put his credit card down and host a wine bar to keep our guests happy and occupied. That unanticipated cost was $500. During the small, outdoor ceremony, the winery staff had to repeatedly ask him to stop talking. Then the tire blew while we were exchanging our vows. I assumed the limo would be up and running by the time we were scheduled to depart for dinner back in DC. I was wrong. The driver DIDN'T KNOW HOW TO CHANGE THE TIRE, and there was no full-size spare in the trunk. My husband's groomsmen spent over an hour changing the tire and putting a donut on the 12 seat limousine. As one would expect, the donut shredded halfway back to DC, and the wedding party was stranded on the highway for 45 minutes while we waited for the bus carrying our guests (thankfully we had contracted with another company) turned around and drove 30 miles to pick us up. As a result, we incurred a $350 overtime charge from the other bus company. At no time did the company offer to send a replacement vehicle, and there was absolutely no communication from the company or the driver.

I expected an apologetic call first thing Monday morning, but I have yet to speak with someone at American Eagle. They tell me the owner is "very hard to get ahold of" and the operations manager has been "out of the office" all week. I've filed complaints with the Better Business Bureau, Virginia Office of Consumer Affairs, and Fairfax County Department of Telecommunications and Consumer Services. That knowledge still hasn't prompted a supervisor to return my phone calls, nor have the two letters I've sent via certified mail to the operations manager and the owner.

The situation is really dreadful and we are preparing to file a lawsuit next week. We paid $908 for the limo but ended up paying around $1775 total as a result of their incompetence. PLEASE don't use this company!