Jill's Profile
August 08, 2009
Ceremony Location: Easton, MD
Reception Location:

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My Reviews (1)
Catering
The Smokehouse Grill
Stevensville, Maryland 21666
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Review Date: 08/26/2009
Services Used: Catering

1.6
out of 5.0
Quality of Service: 1.0 out of 5.0(1.0/5.0)
Responsiveness:1.0 out of 5.0(1.0/5.0)
Professionalism:1.0 out of 5.0(1.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:1.0 out of 5.0(1.0/5.0)
I am completely amazed at all of the good reviews. We had a terrible experience with the Smokehouse Grill. They sold themselves as being very professional and experienced. This was definitely not the case. They ran out of food and our guests had to wait in line 20+ minutes for them to cook more. They argued that this was not their fault and said our guests were eating too much and accused us of having more guests than we paid for (we actually padded our number to make sure we would have plenty of food). We paid for additional staff so they would be able to easily clear dishes for the large number of people and I later found out that guests were clearing their own dishes. In the end, people were fed. And that's basically the only good thing I can say about the service we received. My best advice would be to find someone else.