Review Date: 06/15/2009
Services Used: Flowers & Decor

Review Date: 08/14/2009
Services Used: DJ, Ceremony Music

Spectrum Entertainment responded with the the following comments:
Yes we did have a last minute replacement due to a personal emergency and had to react in a moments notice. Spectrum is prepared with backup procedures for every event and Andy was scheduled as our backup DJ that weekend. It was raining prior to the ceremony and the overall tension was high on location. He decided not to set up the ceremony system outside on the threat of more rain so he decided to use the inside system instead with relocating his speakers outside. The coordinator did not direct him when the music was to be faded for each song so he had a challenging time with the music cues. We refunded her the entire ceremony fee and Andy learned a valuable lesson that you must have a line of sight with the coordinator for every outdoor ceremony.

During the reception, he did make ALL of the important announcements, including Introductions and played all of the requested music on her planners. The party picked up after the cake (typical) and her guests danced for the rest of the event. He gauged and reacted to the crowd and received many compliments by her guests.

The real issue was unfortunately the fact that Spectrum was not able to provide the DJ that she was expecting due to unforseen circumstances. In these situations by experience, the replacement DJ always has a more difficult time pleasing the client. It is very rare that he makes a bigger service impression than the one they were originally expecting, because weddings are a very emotional event. We are truly sorry for her disappointment and we promptly offered her a partial refund.