Review Date: 06/30/2009
Services Used: Photography

Review Date: 06/30/2009
Services Used: Flowers & Decor

Blue Moon Florist responded with the the following comments:
We always appreciate feedback and use it to improve our service and products everyday. As the consultant who met, designed and delivered this wedding; I have to say there are some misleading statments made here. I had two face to face consultations with this bride totaling 3.5 hours. I spoke with her on the phone at length 3 times and had several communications with her via email throughout the planning process. She also had last minute communications with my associate and customer service manager to provide me with remaining details I had asked for at our go over meeting. I always make myself available for brides as they need to communicate through the planning process. I explain to every bride I meet with exactly when I am available for phone consults, go over or sample review meetings and of course email correspondance. The second meeting we had which was left out completely in this posting- also presented 3 sample centerpieces for the bride to view. At that meeting, the bride asked if a certain orchid other than the one shown could be ordered. I said yes, it could be ordered. The week of the wedding I was told by my suppliers that the variety requested was going to be 4 times the price of the other variety shown in the sample. Imagine my suprise! $20 per stem as opposed to $5 per stem is a huge difference for a stunningly similar flower type! As soon as I had recieved this news, the bride was called by my customer service manager to inform her of the situation. The bride could have chosen to go with the more expensive type during this phone call. That was why we made it. Although it happens very rarely, it is our strict policy to ALWAYS call a bride ahead of time if we know there will be a substitution. Unfortunatley our product is perishable and when we have to report a substitution, it occurs 2-3 days before the wedding. As for the flowers on the cake, they were the same beautiful orchids in the centerpieces and were placed sporadically as the bride requested. They naturally curl back on their blooms, this must have been mistaken as looking "wilted". I can assure you they were beautiful when we left one hour before the reception started. One last note on this posting- I also "went to bat" for this bride and personally put my reputation on the line when I called her reception location and fought for a flower credit back to her account since she chose not to use their in house florist. That was also a 20 minute phone conversation and "extra' communication given in the best interest of the Bride. I believe this bride was given exemplary service and was bewildered to find this posting. We constantly strive to provide the best products, service and value for all of our customers. I'm sorry to hear that this bride felt that this was not accomplished. However, I was glad to hear that overall the flowers were beautiful.

Review Date: 06/30/2009
Services Used: Dress & Attire

Review Date: 06/30/2009
Services Used: DJ

Review Date: 06/30/2009
Services Used: Transportation